Pharmacy - Baystate Health

Req#: R30741
Category(s): Allied Health Clinical Professional, Pharmacy
Full Time / Part Time: Full-Time
Shift: First

Sr Director of Pharmacy/Chief Pharmacy Officer

Baystate Health

Baystate Health is a not-for-profit, integrated academic healthcare system serving over 800,000 people throughout western New England.  With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has provided high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years. With a workforce of nearly 13,000 team members, Baystate Health is western Massachusetts’ strongest economic engine- With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.

Our facilities and services include:

Our typical annual impact includes:

  • Over 1.8 million outpatient visits, including comprehensive sick and preventive care
  • Over 180,000 emergency visits
  • More than 37,000 surgeries performed
  • More than 4,000 babies born at Baystate Health hospitals
  • Around 800 medical students, residents, and fellows, nearly 1,200 nursing students and residents, and more than 400 allied health students

academic innovation

As an integrated academic health system, advancing knowledge is a major component of our mission. Serving as the regional campus of the University of Massachusetts Chan Medical School, we educate and train current and future caregivers – preparing much of our region’s healthcare workforce to meet patients’ needs for years to come.


The diversity of our workforce allows us to meet our community’s needs with cultural competence and compassion. We’re committed to creating an inclusive environment for both employees and patients. As a result, the Human Rights Campaign has recognized Baystate Health as a national leader in providing inclusive and equitable healthcare.


Our mission is to improve the health of the people in our communities every day with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.

Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in the health of the people in our communities. Our impact is felt from the patient's bedside to the classroom, workplace, and beyond.


  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Generous PTO
  • Continuing education support and reimbursement
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Reporting to the Vice President of Clinical Services, the Senior Director of Pharmacy & Chief Pharmacy Officer for Baystate Health is an executive leadership position responsible for strategic leadership and execution of pharmaceutical health care related to the BH compass points of safety, quality, experience, and value. The CPO will instill a culture of safety and accountability and take a results-oriented approach to leading the Pharmacy Enterprise.

The Chief Pharmacy Officer will collaborate with medical, patient care, and other administrative leadership teams at the local and system levels to implement integrated and sustainable pharmacy programs that are innovative, strategic, and aligned with the Baystate Health vision. The incumbent will lead all areas of pharmacy, including Acute Care, Specialty, Retail, Clinical Programs, Pharmacy Benefit strategies, and Financial performance (340b).

The CPO's financial and business responsibilities include developing a fiscal strategy, monitoring financial performance, effectively integrating services, selecting relevant equipment and pharmaceuticals, exploring locations/space/real estate, and collaborating on plans to meet overall system goals. 

The incumbent will also lead medication safety, quality, and process improvement initiatives at the system level, ensuring systems are designed and implemented to ensure sustainability and reliability in the medication use process.  The incumbent will oversee a medication use system that supports all areas of care provided at Baystate Health.

The incumbent will also be accountable for all pharmacy-related internal and external academic activities.  External activities include relationships with colleges of pharmacy, experiential education, residency programs, and faculty placement at pharmacy sites.  Internal activities include team development, competency assessment, and residency programs.

The CPO ensures compliance with regulatory bodies across the enterprise, including the Joint Commission, the Department of Public Health, and the Massachusetts Board of Pharmacy. 

Job Requirements:

  • Strategic planning, design, assessment, and improvement of the medication use system focusing on total health for all pharmacy services at Baystate Health.
  • Designs and implements innovative programs across all areas of the health system reliant on services provided by pharmacy.
  • Leadership alignment to ensure consistency across the division of pharmacy to meet the overall goals of the health system.
  • Strategically leverages pharmacy expertise to improve quality, safety, patient experience, access to care, and the economic performance of the health system. 
  • Promotes effective communication, collaboration, and teamwork internal and external to the division. Embraces and teaches the culture of a learning organization utilizing the principles of psychological safety with a focus on a results-oriented workplace.
  • Oversight of designing, implementing, and managing a safe, high-quality, and effective medication use system. 
  • Ensures pharmacy team members are positioned to make improvements throughout the system. Emphasizes and embraces the BH Daily Management System to improve patient safety. Initiates action based on internal and external safety insights, data, and national trends.
  • Leverages team members and data to improve the overall quality of healthcare Baystate Health provides.
  • To achieve value for the health system, utilize interdisciplinary strategies to improve medication-related outcomes, compliance with evidence-based prescribing criteria, and formulary management.
  • Ensure the pharmacy enterprise is constantly in a state of readiness for emergencies to ensure uninterrupted services are provided for BH patients.
  • Ensures continued compliance with all national, state, and local regulations and their management; these include the DEA, CMS (including 340b program where applicable), Joint Commission, and Department of Public Health (Board of Pharmacy). 
  • Develop a workforce that is provided with challenging growth opportunities and utilizes skills in the best possible manner to meet Baystate Health's mission.
  • Attract and recruit top talent, celebrate diversity, and continuously develop others as collaborative thinking partners.
  • Ensure residency and student programs are optimized and provide a pipeline of team members for the workforce.
  • Utilizes strategies to enable team members to practice at the top of their training.
  • Responsible for research by ensuring support is provided to areas of Baystate Health where needed.
  • Ensures pharmacy team members are adequately trained and meet the requirements as provided by accrediting bodies or the needs of the job/job assignment.
  • Oversight of the pharmacy enterprise's financial performance within the context of the overall health system. Explores new business opportunities, partnerships, and strategies to enhance revenue or control expenses. 
  • Develops revenue and expense management strategies that are aligned with organizational objectives. Ensures appropriate process verification/audits are in place to ensure accurate and appropriate classification of expense/revenue
  • 20) Understands and optimizes reimbursements in the context of fee-for-service and ACO models of care.

Responsible for the pharmacy supply chain, including pharmaceutical contracting, procurement, inventory optimization, distribution procedures, and pharmaceutical waste management.

Required Experience:

Ten years of progressive health-system pharmacy leadership in a large academic medical center

Advanced financial skills to develop proformas and to develop business strategies.


•           Ability to solve practical problems and deal with situations where only limited standardization may exist.

•           Must be able to reasonably make appropriate judgments in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

•           Experience articulating a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals.

•           Demonstrated excellent skills in written and spoken format.

•           Possess a passion for and commitment to a patient-centered care and customer-driven culture.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Science: Pharmacy (Required), Doctor of Pharmacy


Licensed Pharmacist – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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