Learn more about how we are confronting racism and bias: www.baystatehealth.org/about-us/diversity-inclusion
Launching our new Baystate Health Wellness on Wheels (WoW) mobile health unit has been a true testament to Baystate Health’s commitment to equity. Working with the community and not ahead of the community is the tenet of the WoW bus strategy. We are teaching our medical and health profession students in the community and to see themselves as community partners. Every day is an opportunity for growth in learning as we work towards improving the health our communities.
~ Kelly Lamas, MPH, Mobile Health Project Coordinator, UMMS-Baystate


I take a lot of pride working as an educator for Baystate Health as I am fully supported in education, initiatives, and the ability to bring awareness to staff about Diversity, Equity and Inclusion. The mission of the hospital to ‘improve the health of the people in our communities every day with quality and compassion’ is not just a saying, but weaved into the fibers of how we train staff in providing care to all. To me, equity and fairness is who we are as an organization and how we conduct ourselves in all that we do.
~ Michele Johansson, MSN, RN, CNL, CEN, Nurse Educator
At Baystate Health, we are on a journey to examine our policies, practices and behaviors and to hard-wire sustainable change toward inclusivity and equity. Doing so is not only the right thing to do; it is a competitive advantage that compels people to want to work for Baystate Health and to receive the care and services we deliver. It makes us a better organization and is critical to the fulfillment of our charitable mission of improving the health in all the communities we serve.
~ Mark A. Keroack, MD, MPH, President and Chief Executive Officer, Baystate Health


At Baystate Health, we have four primary goals relating to Diversity & Inclusion (The 4 C’s):
- Compassionate People: Attracting, developing and retaining diverse talent. Working to create an environment where you belong!
- Patient Care: Providing culturally-responsive and equitable patient care.
- Community Engagement: Working together with our community partners through a shared vision for the benefit of the community.
- Corporate Social Responsibility: Commitment to improving the health of the community through diverse efforts and initiatives.