Diversity & Inclusion

Diversity is having a seat at the table; Inclusion is having a voice; Belonging is having that voice be heard.

At Baystate Health we know that treating one another with dignity elevates respect, which is one of our core values, and it is what makes us not just an organization, but also a community. It is how we will advance the care and enhance the lives for all people while demonstrating how diversity, inclusion and equity help to make us better. Diversity has multiple identities (age, gender, race, ethnicity, religion, job role, etc.), yet we all have a common focus: to improve the health of our community including our patients and their loved ones. It’s the spark that diversity and inclusion brings that adds to our brilliance!

Our Business Resource Groups celebrate diversity by being a respected voice that moves and creates positive, measurable impact while building an inclusive collaborative workplace that leverages the intersection of our diverse employees and communities. At Baystate health you can join us in putting diversity and inclusion into practice where we ALL belong.

We are one Baystate Health community, advancing care and enhancing lives.

We don’t get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.
– Steve Goodier

I love this quote from Barack Obama – one of our most inspired leaders: ‘Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.’ I am an ally.
– Paul Visintainer , PhD, Director, Scientific Integrity and Analysis, UMMS-Baystate Office of Research



Diversity is the way in which we differ as individuals or organizations. While we are diverse in multiple ways, our commonalities bring us together. This combination helps us to work collaboratively to succeed individually and as an organization.

Keroack Mark

At Baystate Health, we are on a journey to examine our policies, practices and behaviors and to hard-wire sustainable change toward inclusivity and equity. Doing so is not only the right thing to do; it is a competitive advantage that compels people to want to work for Baystate Health and to receive the care and services we deliver. It makes us a better organization and is critical to the fulfillment of our charitable mission of improving the health in all the communities we serve.


~ Mark A. Keroack, MD, MPH, President and Chief Executive Officer, Baystate Health

What do we get when diversity, equity and inclusion is put into practice? We get talented employees who work each day to ensure that our care is equitable and culturally responsive to each patient we serve.

We get an organization that is committed to its community and the professional development opportunities for our employees. We teach our employees to not only embrace each other and our patient’s individuality, but to also find the similarities we share. We get an organization that strives to show respect by applying dignity in every interaction. When we apply dignity we elevate respect. You get to work for an organization where you belong!

~ Yemisi Oloruntola-Coates, MA, MAMC, Chief Diversity & Inclusion Officer

At Baystate Health, we have four primary goals relating to Diversity & Inclusion (The 4 C’s):

  1. Compassionate People: Attracting, developing and retaining diverse talent. Working to create an environment where you belong!
  2. Patient Care: Providing culturally-responsive and equitable patient care.
  3. Community Engagement: Working together with our community partners through a shared vision for the benefit of the community.
  4. Corporate Social Responsibility: Commitment to improving the health of the community through diverse efforts and initiatives.