Service Coordinator – Sterile Processing

Full Time – 40 Hours per Week
Second Shift: 2pm-10:30pm

Position Summary

Baystate Health is seeking an experienced and motivated Service Coordinator – Sterile Processing to join our team. This is a full-time (40 hours per week), second-shift position (2p-10:30p).

The Service Coordinator meets and exceeds the competencies of Sterile Processing Technician Levels I, II, and III. This role demonstrates expert knowledge and application of Association for the Advancement of Medical Instrumentation (AAMI) standards and serves as a clinical and operational leader within the department.

The Coordinator provides mentorship and education to technicians, functions in the charge role as needed, and actively participates in quality assessment and performance improvement initiatives aligned with Baystate Health’s mission and standards. This role maintains working knowledge of regulatory and accreditation requirements including:

• Occupational Safety and Health Administration (OSHA)

• The Joint Commission (JC)

• Association of periOperative Registered Nurses (AORN)

Key Responsibilities

Clinical & Technical Expertise

• Demonstrate advanced knowledge and application of sterilization standards and sterile processing best practices.

• Maintain 100% competency of required skills across assigned service areas.

• Serve in the charge role and assume on-call responsibilities as needed.

Leadership & Staff Development

• Mentor and precept Sterile Processing Technicians (Levels I, II, III).

• Monitor, enforce, and model compliance with departmental policies and procedures.

• Develop and deliver educational in-services through independent research and continuing study.

• Maintain current knowledge of surgical specialties, emerging technologies, and evolving surgical trends.

Operational Oversight

• Establish work priorities and coordinate workflow to meet departmental demands.

• Organize and assign staff responsibilities to ensure efficiency and customer satisfaction.

• Adjust workflow to maximize productivity and quality outcomes.

Quality & Compliance

• Maintain and audit daily documentation for decontamination, disinfection, sterilization, and equipment maintenance.

• Identify and resolve equipment malfunctions (sterilizers, ultrasonic cleaners, washer/decontaminators).

• Address documentation deficiencies through corrective action and staff education.

• Participate in quality improvement initiatives and proactively identify service enhancement opportunities.

Collaboration & Communication

• Collaborate with Operating Room service leads regarding purchasing needs, par level adjustments, and equipment utilization.

• Communicate operational updates and procedural changes through verbal reports, shift communication, email, and department tools.

• Demonstrate sound judgment, critical thinking, and professional communication in resolving issues.

Professional Standards

• Model organizational service standards including Trust, Respect, Integrity, Communication, and Collaboration.

Required Experience

• 3–5 years of experience in a Sterile Processing Department

• Strong knowledge of operating room instrumentation and workflows

Required Certifications

• CRST (HSPA) or CSPT (CBSPD)

Plus one of the following:

• CER (HSPA) or CSIS (CBSPD)

Preferred Qualifications

• Experience as a Surgical Technologist and/or advanced sterile processing experience

• Demonstrated leadership experience

• Strong knowledge of operating room procedures and instrumentation

Skills & Competencies

• Expert-level proficiency in:

  • Sterilization techniques

  • Decontamination and high-level disinfection

  • Instrument tray assembly

  • Case cart preparation

• Strong leadership and mentoring skills

• Proficiency in computer applications and medical terminology

• Working knowledge of anatomy and physiology

• Excellent organizational, communication, and critical thinking skills

Why Join Baystate Medical Center?

At Baystate Medical Center, you’ll be part of a leading academic medical center known for clinical excellence, innovation, and a deep commitment to patient safety and quality care. As a vital member of our Sterile Processing team, your expertise directly supports life-saving procedures and advances in surgical care.

We offer:

• A collaborative, team-oriented environment

• Opportunities for professional growth and continuing education

• Competitive compensation and comprehensive benefits

• A culture built on trust, respect, integrity, and inclusion

If you are ready to elevate your leadership career in sterile processing and make a meaningful impact every day, we invite you to apply for this full-time, second-shift opportunity and become part of the Baystate team.

Education:

GED or HiSET (Required)

Certifications:

Certified Sterile Processing Technician – Other

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$27.13 – $31.19 – $36.88

Equal Employment Opportunity Employer