Onsite Registration Representative – Patient Access

Onsite Registration Representative in Springfield, MA | Baystate Health Careers

Department: Patient Access
Location: Baystate Mercy, Springfield, Massachusetts
Job Type: Full-Time
Shift: Evenings

Make an Impact with Baystate Health

Baystate Health is seeking an Onsite Registration Representative to join our Patient Access team at Baystate Mercy in Springfield, Massachusetts. Our Patient Access team plays an essential role in supporting hospital operations and creating a positive patient experience by coordinating patient registration, verifying insurance information, and ensuring accurate documentation. The team works closely with patients, clinical departments, and financial counseling to support efficient registration and accurate billing.

The Onsite Registration Representative role offers the opportunity to make a meaningful impact on the patient experience while developing valuable skills in healthcare administration, patient financial services, and hospital operations.

The Onsite Registration Representative Will:

• Greet, register, and direct patients to their scheduled visit locations while providing a welcoming and professional experience.
• Gather, verify, and accurately document patient demographic, insurance, and payor information to support appropriate billing and reimbursement.
• Maintain patient confidentiality by following established identity verification processes and obtaining all required signatures and documentation.
• Collect predetermined patient responsibility payments, including processing cash and credit card transactions.
• Review patient accounts, identify outstanding balances, and assist patients in understanding their financial responsibility.
• Identify patients who may benefit from financial counseling and make appropriate referrals.
• Communicate effectively with patients, coworkers, and clinical partners to resolve registration issues and support departmental operations.
• Complete required departmental training, orientation, competency testing, and ongoing quality assurance requirements.

Schedule Details

Job Type: Full-Time
Shift: Evenings
Hours: 3:00 PM – 11:30 PM
Schedule: Rotating weekends and holidays required.
Weekend Requirement: Rotating weekends required.
On-Call Requirement: Not applicable.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Leadership development and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• Previous customer service experience.
• Strong keyboarding skills with the ability to type at least 25 words per minute.
• Ability to speak, read, and write English clearly and concisely using appropriate grammar and vocabulary.

Preferred Qualifications & Skills

• Bilingual abilities.

Start Your Career at Baystate Health

You Belong at Baystate.

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$19.29 – $22.16 – $25.87

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.