Guest Services Ambassador

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for a Guest Service Ambassador to join our Patient Services team in Springfield, MA. 

SCHEDULE:

• Part-time, 16 hours a week
• 3:30pm-7:30pm
• Ability to work rotating days, including weekends and holidays

RESPONSIBILITIES:

Make a Difference—One Meal at a Time

At Baystate Health, we believe exceptional care goes beyond clinical treatment—it includes compassion, comfort, and personalized service. As a Guest Service Ambassador (GSA), you’ll play a vital role in enhancing the patient experience by ensuring every meal is delivered with care, accuracy, and a focus on individual needs.

Patient Experience & Support

• Assist patients and families with menu selections that align with Medical Nutrition Therapy (MNT) orders
• Provide guidance and recommend appropriate food choices and alternatives
• Communicate patient concerns or intake issues to nursing and Clinical Nutrition teams

Meal Preparation & Delivery

• Accurately assemble and deliver meals, snacks, and supplements in compliance with diet orders and allergies
• Verify patient identity using dual identifiers during delivery
• Ensure trays are complete and assist patients with setup when needed
• Coordinate meal delivery with nursing staff for point-of-care patients

Food Safety & Quality

• Follow safe food handling practices, including proper hygiene and temperature control
• Maintain clean workspaces (“clean in, clean out”)
• Practice First-In, First-Out (FIFO) inventory methods

Operations & Coordination

• Record meal intake, supplements, fluids, and calorie counts as required
• Track trays and report any issues promptly
• Stock and replenish tray line supplies and maintain inventory levels
• Process commissary orders to ensure consistent availability of food items

LOCATION:

• Baystate Medical Center- 759 Chestnut St.
• Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

QUALIFICATIONS: 

• Ability to read, write, and communicate effectively in English
• Basic math and computer skills
• Strong attention to detail and ability to follow directions
• Excellent verbal communication and customer service mindset
• Experience in hospitality/food services industry strongly preferred
• 1-2 years' experience in customer service
• Ability to multitask

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Education:

GED or HiSET

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$17.98 – $20.68 – $24.12

Equal Employment Opportunity Employer