Lead Guest Service Ambassador

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center is looking for a Lead Guest Service Ambassador to join our team in Springfield, MA!

DEPARTMENT DESCRIPTION:

• Team oriented
• Peer support
• Fast-paced work environment

SCHEDULE:

• Full-time, 40 hours/week
• Flexible/As needed between 6am-8pm, 8 hour shifts, rotating weekends and holidays required.

LOCATION:

• Baystate Medical Center
• Springfield, MA

JOB SPECIFIC DUTIES/RESPONSIBILITIES:

• Supports supervisor with the day-to-day operation of cafeteria, kitchen, and patient meal service areas, maintaining a customer-first focus, cleanliness, and product presentation. Performs opening and closing duties as assigned, following checklist.
• Proactively identify and resolve issues involving food products. Assure employee compliance with safe food handling procedures. Monitors food product holding temperatures.
• Supports departmental policies and procedures
• Participates in training new staff
• Assist with coordinating sick time, vacation time, and various schedule changes with the manager. Reports staffing concerns/scheduling/Kronos discrepancies to supervisor
• Through the electronic work order system, identifies equipment needing repair and places work orders.
• Cash reconciliations in all operations, coin orders, fast cash, and report any issues to the supervisor.
• Ensures proper wearing and usage of PPE; both masks, single-use gloves, and hair restraints are appropriately used and worn.

MINIMUM QUALIFICATIONS:

• Ability to work a highly flexible work schedule required.
• High School Diploma, GED, or HiSet required.
• ServSafe certification required.
• 1-3 years of demonstrated leadership experience preferred.

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Earn more from day one with competitive pay and affordable health coverage that includes Wellness and Massage reimbursements
• Prioritize balance with a competitive PTO package that expands as you build your career with us
• Invest in your future with adoption assistance, tuition support, continuing education, and career development resources
• Build long-term financial security through a retirement plan company match and growing annual company contributions
• Support for life beyond work, including first-time home-buyer assistance and free financial coaching
• Well-being that goes beyond basics with mental, physical, and financial wellness programs
• Everyday benefits that matter with a wide range of Voluntary Benefits
• Peace of mind built in with company-paid basic life insurance
• Easy access to work with onsite parking available at select locations

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Education:

GED or HiSET (Required)

Certifications:

ServSave Food Handlers Certified – ServSafe National Restaurant AssociationServSafe National Restaurant AssociationServSafe National Restaurant Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$20.79 – $23.90 – $28.08

Equal Employment Opportunity Employer