Monitor Technicians - Baystate Health

Req#: R31372
Category(s): Clinical Support, Monitor Technicians
Full Time / Part Time: Part-Time
Shift: First

Video Monitoring Technician

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Behavioral Health Department, is looking for a part-time Video Monitoring Technician (VMT) to join our team in Springfield, MA.

Resume required with application


  • Part-time 24-hours weekly
  • Days 7a-7:30p rotating schedule
  • Weekday schedule is not fixed where each week you work different days.
  • Weekend and holiday rotation required
  • Find the right fit for your life


  • Baystate Medical Center, Springfield, MA


  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Adoption assistance
  • Pet, home, auto and personal insurance
  • Life insurance
  • Work-life integration
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!


  • One year of healthcare experience (BRT, Constant Companion, PCT or MT preferred)
  • Experience with Behavioral Health patients preferred, including pediatric and/or adolescent population
  • High School Diploma or GED (required)
  • Computer literate, good interpersonal skills, and critical thinking skills.
  • Ability to organize, prioritize, and problem solve.
  • Ability to read and write in English.  
  • CPR through American Heart Association BLS Provider (required)
  • CPI required within 6 months of employment

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers. All correspondence can be directed to recruiter:


Reports to department manager and daily activities overseen by lead/coordinator/Administrative Supervisor. Independently works with patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient information, and monitoring patients. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Receives reports from RN regarding monitored patients per guidelines and works with unit staff to assess for appropriateness of monitoring.   


1) Video monitoring system:  ensures patient information is entered correctly into software, monitors patients and attempts to verbally redirect, follows guidelines to interact with staff, and ensures patient privacy when appropriate.  Notes changes in patient movement, recognize safety risks, and responds accordingly. 

2) Proficiently and accurately utilizes the following computer applications in daily work: MS Word/Excel, CIS, Teletracking, and Cerner video sitter software.

3) Unit-specific projects: Work as assigned

4) Communication: provides report/handoff to next shift including patients on monitoring, notable behaviors, and any other notes concerning the patient. Receives report from RN per guidelines. Uses two-way radio to redirect patients in the room. 
Activates stat alarm to runner or direct patient care staff if the patient is not following direction or it is an emergent situation. Answers telephones and relays messages promptly with consistent accuracy to team members. Works with the charge nurse to ensure accurate use of the system and works with the charge nurse or administrative supervisor if the patient fails video monitoring criteria. Communicates professionally.  

5) Serve as a resource to units to ensure safe video monitoring of patients and escalate when appropriate.  

6) Hospital Records and logs: Keeps record of video monitoring in EMR and reason for continuous monitoring, documents patient activities at least once an hour on the continuous observation log.  

7) Ensures all supplies are available and equipment is working properly.    

8) Is knowledgeable of and initiates emergency procedures as needed/directed within the unit/department. Verbalizes knowledge and location of emergency equipment. Mobilizes emergency support personnel through immediate telephone contact

9) Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs 

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Crisis Prevention (within 60 days of hire) – Crisis Prevention Institute

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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