IT Analyst, Applications - Baystate Health

Req#: R26424
Category(s): Information Technology/Health Information Management, IT Analyst, Applications
Full Time / Part Time: Full-Time
Shift: First

Summary: 

This position supports the integration and development of information systems at Baystate Health. Responsibilities include the installation, testing, customization, and implementation of software packages for Baystate Health within the IT division. The incumbent will lead large, complex projects; including the development of detailed project plan tasks, timelines, technical specifications, testing plans, and cut-over plans. The development and ongoing maintenance of support documentation are required. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design. These activities require skills in independent decision-making, application design, and configuration, complex problem-solving, leadership, systems analysis, customer service, teamwork, organization, and excellent written and verbal communication skills.

Job Responsibilities: 

1) Project Activities and Oversight
Directs defining the value of the proposed initiative and viable technical solutions that address the requirements. Leads in the design and documentation of technical specifications and business requirements. Performs systems analysis and documents current state, and future state and performs gap analysis. Participates in or leads project teams to implement complex solutions that meet the organization's goals and objectives. Follows established project management methodology. Develops policies and procedures to support the system post-implementation. Creates thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated, and disaster recovery. Coordinates to ensure projects are executed according to plan.

2) Project Activities and Oversight
Directs defining the value of the proposed initiative and viable technical solutions that address the requirements. Leads in the design and documentation of technical specifications and business requirements. Performs systems analysis, documents current and future state, and performs gap analysis. Participates in or leads project teams to implement complex solutions that meet the organization's goals and objectives. Follows established project management methodology. Develops policies and procedures to support the system post-implementation. Creates thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated, and disaster recovery. Coordinates to ensure projects are executed according to plan.

3) Administration and Leadership
Under the support and guidance of team leadership, ensures sufficient backup for their responsibilities is established. Informs team leadership of progress, plans, and issues. Manages work to ensure adherence to established and approved timelines. Promotes system change management process follows all change control procedures. Promotes a team environment. Mentors and works closely with all partners. Stays current with supported applications and technologies.

4) Configure and builds systems per technical and functional specifications

5) Writes functional and technical specifications for system modifications and enhancements to meet business requirements

6) Meets with partners regularly to understand their operations, identify optimization opportunities, review current projects and work, and discuss open systems issues. Proactively monitor partner satisfaction to ensure the systems continue to meet their needs.

7) Participates in the development of training documentation and curriculum, along with the training department resources, and, if necessary, assists in the training of applications.

8) Leads vendor and resource management activities.

9) Participates in the preparation of capital or operating costs for assigned systems.

Required Work Experience: 

1) Minimum of 3-5 years of experience in the implementation, configuration, deployment, maintenance, and ongoing support of large computer applications

Preferred Work Experience: 

  • Preferred Cerner Pharmacy and Medication Process experience with a focus on formulary maintenance, IV Set maintenance, order catalog updates, and all aspects of Medication integration and Processes.  
  • Must be independent in order synonym and product build and mapping. 
  • Strong working knowledge of the Multum formulary maintenance procedures, Dose Range Checking and Medication Process-related Bedrock Wizards
  • E-Prescribe and Surescripts troubleshooting experience.
  • Exposure to mCDS and local configurations for Duplicate Therapy, Drug Interactions and Therapeutic Duplications
  • Powerplan maintenance experience (Multiphase and Cross-Encounter)
  • Clinical experience highly desired with strong understanding of provider and clinical medication related workflows.
  • Applicant must have a full understanding of Cerner Clinical Solutions, with direct skills and experience using the Cerner Millennium database build tools.
  • Knowledge of physician and clinical medication ordering processes
  • Knowledge of medication administration and safety procedures and requirements

Skills and Competencies: 

1) Promotes a team environment through mentoring and coaching; Advanced technical knowledge of requisite systems and applications; Ability to interact with all levels of the organization; Exemplifies customer service excellence

2)  Ability to manage multiple tasks; Able to appropriately delegate tasks; Excellent communication skills, both written and verbal; Flexible; Solutions-oriented; Attention to detail; Able to troubleshoot complex technical and process issues and document resolutions

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelor of Arts, GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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