Social Worker - Baystate Health

Req#: R18384
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Full-Time
Shift: First


Under the supervision of the Nurse Manager and in conjunction with the Psychiatric and Behavioral Health Administrative Leadership Team, the Program Manager for the Geriatric Psychiatry Unit is accountable for the following: clinical and quality outcomes, patient/family satisfaction, regulatory compliance, operating efficiency, financial performance and staff engagement, motivation, and competence on Units.  In addition, the Program Manager supports the Nurse Manager in the development, coordination, and data-supported evaluation of clinical programming, the development and dissemination of unit policies and procedures, budget development and tracking of financial performance, staff education, workforce planning, and related activities. The Program Manager may also support the Nurse Manager in the oversight of other behavioral health areas in the hospital within the Nurse Manager's scope of responsibility, as assigned.  The Geriatric Psych unit includes a multidisciplinary team consisting of psychiatrists, clinical nurse specialists, physician assistants, occupational therapists, social workers, registered nurses, mental health counselors, as well as students and interns.  Reporting directly to the Program Manager are the Occupational Therapists and Behavioral Health Clinicians.

The Program Manager establishes and maintains collaborative relationships with professionals within and outside the hospital organization, including professional organizations, mental health agencies, and graduate schools that may send students for training.  Under the direction of the Nurse Manager, Behavioral Health, the Program Supervisor participates in health system-wide behavioral health initiatives as assigned.


1) Clinical Practice and Quality Outcomes:  The Program Manager serves as a clinical resource and role model of clinical excellence for staff.  Delivers on service promise as evidenced by metrics in all unit practices and programs.  Provides leadership collaboratively with the Nurse Manager in proactively developing quality-driven and cost-effective initiatives.  Initiates and partners with the Nurse Manager to lead and achieve outcomes in service-based performance improvement efforts.  Promotes and models team-based care consistent with trauma-informed, patient-centered, recovery-focused principles of clinical practice.

2) Human Resource Leadership: The Program Supervisor, in collaboration with the Nurse Manager, leads a positive work environment that facilitates the delivery of excellent patient and caregiver experiences in all areas under his/her responsibility. Staff is highly engaged, as evidenced by relevant metrics. Initiates and manages necessary change, providing support and resources to staff. Seeks opportunities to build working alliances across disciplines and creates opportunities for shared governance to effectively solve problems. Fosters learning and professional growth opportunities for all staff, including providing supervision to master’s level staff in support of license eligibility. Provides regular verbal and written feedback to staff to achieve learning goals and clinical competency and provides clinical direction for professional development. Monitors and promotes staff compliance with administrative tasks and functions

3) Management of the Patient Care Environment: The Program Manager is a leader who is highly visible in the psychiatric units and is responsible for leadership and effective management of process improvement and performance monitoring to assure optimal safety, patient progress, and outcomes of care. Leads collaborative efforts with other departments and disciplines to meet patient care needs. Accountable for management and resolution of direct-report issues, including the adequacy of appropriate materials, equipment and staffing levels. 

4) Financial Growth and Stewardship: The Program Manager is accountable for managing, within budget, in collaboration with the Nurse Manager, as evidenced by metrics. Stewards financial resources and promotes growth by developing business plans and budgets for the units. Establishes expectations with the Nurse Manager and holds staff accountable for high-quality, affordable care. Responds to budget variances in a proactive, timely manner in partnership with the Nurse Manager.

5) Operational Planning: The Program Manager, in concert with the Nurse Manager, sets a progressive pace for performance improvement. Based on the assessment of internal and external influences and best practices, creates and implement plans that have a positive impact on the delivery of patient care and a positive work environment in the Geriatric Psychiatry unit.

6) Supervises and maintains a coordinated information system, including program statistics, performance indicators, and clinical records that meet organizational and regulatory requirements. 

7) In collaboration with the Nurse Manager, develops, modifies and maintains procedures, standards, and manuals and ensures compliance with Joint Commission, DMH, and other regulatory agency standards, laws, and regulations as they apply to behavioral health services. 

8) Ensures adherence to all health and safety requirements. Prepares records and reports as required. Promotes optimal use of electronic medical records and monitors and evaluates clinical documentation to assure compliance with regulations and standards. 

9) Directs and supervises direct reports in daily activities including scheduling and workflow. Makes effective recommendations on employee hires, transfers, promotions, wage changes, corrective action, termination, and similar actions. Takes an active role in the employee's initial, ongoing, and yearly evaluations. Conduct staff meetings and practice engagement principles every day.

10) The Program Manager, in coordination with the Nurse Manager and Medical Director, leads and effectively manages the clinical programming in the Geriatric Psych unit. The Program Manager develops education to assure optimal outcomes for safety, patient progress, and outcomes of care. In addition, the Program Manager partners with Risk Management and Quality to respond to compliance and regulatory concerns. 

11) The Program Manager has administrative oversight of patient admissions and discharges and clinical oversight of utilization review. 

12) Other responsibilities as deemed necessary.

Minimally Required Experience:

Minimum of 3-5 years in hospital-based, multi-disciplinary mental health setting; supervisory experience desirable.


Individual, group and family therapy with individuals experiencing acute psychiatric disorders; ability to provide clinical supervision; ability to work in a team-oriented multidisciplinary arena recognizing the importance of promoting optimum team coordination and functioning

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Science (Required)


Licensed Independent Clinical Social Worker – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Apply Now