Pharmacy - Baystate Health

Req#: R20710
Category(s): Allied Health Clinical Professional, Pharmacy
Full Time / Part Time: Full-Time
Shift: First


Under the supervision of the clinical supervisor, the pharmacy technician/medication history specialist, interviews patients and reviews medication-related documentation for the purpose of compiling a medication history for patients being admitted to Baystate Medical Center. Compiled history information is entered into the patient's electronic health record for the purpose of facilitating medication reconciliation by the admitting provider. May perform a variety of functions that impact the medication reconciliation process and patient care.

Pharmacy technicians, under the supervision of a licensed pharmacist, assist in various activities of the pharmacy department and are responsible for the essential functions and responsibilities outlined in this document, noting every employee is expected to perform other similar and related duties as assigned.  Leadership has the right to change or add to the job responsibilities based on changes in workflows or processes as necessary.

The employee is expected to: Obtain and maintain appropriate knowledge and understanding of Baystate Medical Center/Baystate Health (BH) Pharmacy Services. This knowledge includes the values, policies, and procedures of BMC/BH and BH Pharmacy Services.

Understand major job responsibilities and performance factors that help meet the responsibilities which include:  Drug Distribution; Dedication to Quality Improvement Initiatives; Customer Service & Teamwork; Attendance.

Demonstrate commitment and dedication to patient-centered delivery of care

Job Responsibilities: 

1) The following are essential job accountabilities:
– Collects an accurate best possible medication list of the patient's home medications in anticipation of hospital admission.
– Gathers information for the best possible medication list from various resources (patient interviews, physician offices, community pharmacies, historical encounters, extended care facilities, or other acute care facilities) to ensure a complete and accurate entry into the hospital's electronic health record.
– Effectively communicates with other health care professionals to prioritize patient care and identify patient-specific needs.
– Accurately enters the home medication list into the information system for utilization by the provider responsible for admitting the patient.
– Updates the medication list promptly so it can be used as the foundation for the patient's admission medication orders.
– Directs any unresolved issues to the admitting provider.

2) Customer Service, Teamwork, and Communication: Greets, directs, and assists patients, visitors, physicians and ancillary department staff; answers telephones and inquiries by using personable etiquette, or timely refers information to appropriate personnel.

Required Work Experience: 

1) 3- 6 months of experience as a pharmacy technician

Preferred Work Experience: 

1) Experience with medication names, their uses, doses, and routes of administration is strongly preferred

Skills and Competencies: 

1) Possesses excellent communication/interpersonal skills, excellent computer skills and the ability to use various software applications, and excellent patient interview skills

2)  Must be able to work independently and utilizes critical thinking skills and effective time management skills to prioritize tasks

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Certified Pharmacy Technician – Pharmacy Technician Certification Board

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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