Customer Service - Baystate Health

Req#: R19701
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First

Baystate Health, western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Patient Service Representative to join our Greenfield Family Medicine team in Greenfield, MA.

RESPONSIBILITIES. Baystate Health Patient Service Representatives perform a variety of different tasks throughout the day. They greet patients promptly in warm, friendly manner demonstrating appropriate amount of interest or concern. Request proof of insurance; verify using appropriate systems, initiates contact for financial counseling. Assist patients or customers fill out and complete medical release of information accurately. Accurately perform check in and check out, including co-payments. Answer phones and schedule appointments.


SCHEDULE.  Full time:  Monday thru Friday. No weekends, no Holidays.


PROFESSIONAL DEVELOPMENT AND GROWTH. Our Patient Service Representative career ladder provides opportunity to advance your profession and livelihood. Continuing education incentives and tuition reimbursements are available and encouraged to use.


ABUNDANT BENEFITS. Earn generous compensation, substantial benefits that comprise high quality, low cost medical/dental, plenty of paid time off, continuing education incentives and an impressive retirement plan.



o    High School diploma or GED

o    Great interpersonal skills, compassionate care giver and able to work in a fast-paced environment a MUST.

o    Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

o    Experience in a medical office setting preferred.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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