Customer Service - Baystate Health

Req#: R28018
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First

Sign on bonus for candidates with at least 1-year medical receptionist experience.

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our High Street Health Center Pediatrics' team in Springfield.

Community Health Centers located in Springfield, MA offer the opportunity to care for an inner-city population with complex needs and health disparities. On-site support from our multidisciplinary team of Certified Nurse-midwives, Behavioral health, Opioid addiction treatment, HIV Specialist, Infectious disease, onsite laboratory, and pharmacy. Strong subspecialty support from specialists’ at Baystate Medical Center in Springfield, MA. Our team of experienced Physicians and Advanced Practitioners provide innovative and compassionate primary care to a diverse community. Onsite Nursing triage and 1:1 Medical Assistant support. Enjoy direct access to a large multi-specialty group with integrated Behavioral Health. State of the art EMR with technology support to optimize your non-clinical time. 


  • Full time
  • M-F between the hours of 9am-5:30pm with rotating weekends


  • 140 High St, Springfield, MA 01105

RESPONSIBILITIES: Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  



High School diploma or GED


Great interpersonal skills and able to work in a fast-paced environment a MUST.

Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service.

Experience in a medical office setting preferred.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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