Constant Companions - Baystate Health

Req#: R24503
Category(s): Clinical Support, Constant Companions
Full Time / Part Time: Part-Time
Shift: Third

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Franklin Medical Center is looking for a Patient Safety Observer (Behavioral Resource Technician – BRT) to join our Patient Care Float Pool team in Greenfield, MA!

Resume Required with Application

Baystate Franklin Medical Center (BFMC) is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities. BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

  • More than 200 physicians on active and courtesy staff
  • More than 24,000 Emergency Department visits annually
  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center
  • Franklin Medical Center joined Baystate Health in 1986

Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology. Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities. Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.


  • 24 hours per week
  • Third shift (11P-730A)
  • Three 8-hour shifts a week.
  • Every other weekend and holiday
  • $5.00 an hour shift differential for working in Float Pool.
  • Additional shift differential for third shift, weekend, and holiday


  • Baystate Franklin Medical Center
  • Greenfield, MA
  • Onsite parking


BRT Apprentice

  • HS Diploma/GED preferred but not required.
  • Previous experience as a direct health care provider, previous psych sitter, CNA, MA HHA or PCA preferred but not required.


  • HS Diploma/GED required
  • At least 1 year of previous experience as a direct health care provider, previous psych sitter, CNA, MA HHA or PCA required


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service.
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.
  • Onsite parking

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Cole Courtemanche, Healthcare Recruiter


A Behavioral Resource Technician ("BRT") is responsible for providing continuous observation of the patient or patients they are assigned to. The BRT's role is to ensure that the patient does nothing to harm themselves or others. The BRT must maintain a safe environment and interact with the patient, family, and staff in a caring professional manner. As a member of the health care team, the BRT will provide care for the patient and may include bathing, feeding, toileting, ambulating, turning, and repositioning as assigned. The BRT is responsible for reporting any changes in the patient’s condition or behavior to the nurse immediately and documenting every 15 minutes during their shift. This description covers the essential functions of the position.

The incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Job Responsibilities: 

1) Provides Age-Appropriate Care to Patients

Demonstrates knowledge of developmental stages for the following age groups child through older adult: Children, Adolescents, Adult, Geriatric 

2) Develops And Maintains Good Human Relations Skills.

Introduces self by name to the patient, PCT, and RN, 100% of the time.   Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient’s needs.

Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.

3) Provides constant observation of the patient/s intervening as necessary to ensure patient safety. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner.

Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment. Observes and report any significant occurrences in the patient’s condition and behavior to the RN. 

4) Receives report from the RN and off-going BRT when reporting for duty.

Reports off to the RN and on coming BRT 100% of the time.  Provides immediate care to maintain the patient's safety.     

5) Maintains A Safe Environment For The Patient

Remains with the patient at all times if assigned to constant observation unless relieved by a member of the staff. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Accompanies patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN. If responsible for two patients, the BRT may not leave one patient unattended.      

6) Understands the care for specific diagnoses such as suicidal, eating disordered, drug or alcohol withdrawal, PICA, Alzheimer’s, anoxic brain injury, etc. 

7) Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.     

8) Participates in Competency Validations, Educational Activities, and Staff Meetings. Completes all mandatory in-services and web strategies 100% of the time. Attends and participates in staff meetings. Attends annual mandatory validations. Attends all additional programs as required. Continually seeks to improve skill level and knowledge base.     

9) Demonstrates competency for one-to-one observation of patients based on the care of the suicidal patient policy this includes maintaining constant observation of the patient at all times. Staff providing constant observation must remain awake and alert at all times.  

Skills & Competencies

1) Demonstrates competency in reading comprehension, writing and following instructions

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Crisis Prevention (within 60 days of hire) – Crisis Prevention Institute

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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