Patient Care Technicians - Baystate Health

Req#: R29676
Category(s): Clinical Support, Patient Care Technicians
Full Time / Part Time: Full-Time
Shift: Third


Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Noble Community Hospital is looking for a Patient Care Technician to join our team!

$2,000 Sign-On Bonus! (Only external applicants qualify for sign-on bonus) (Candidate must have a minimum of one year inpatient experience OR have a current CNA license)

Resume Required with Application


2 North – Medical/Surgical – Telemetry Unit


Full time nights – 7 PM – 7 AM – 36 hours per week

Rotating weekends and holidays required


Baystate Noble Hospital

115 West Silver Street, Westfield MA


Assists Nursing staff with patient care and other related activities by providing for personal comfort
and rehabilitative needs of patients and by performing other services necessary for overall unit operation. Provides direct care to patients 15 days and older. Performs a variety of technical tasks and bedside functions. Responsibilities include direct patient care, hygiene, skin care, mobility, monitoring and performing EKGs. Expected to manage equipment and perform or assist with procedures on the unit. Observes all health and safety requirements. This description covers the essential functions of the position.

Job Responsibilities: 

1) Participates and demonstrates competency in patient care activities for all age groups under the direction and supervision of the RN. Assists RN staff in providing care to patients including observing and reporting the patient's condition.

2) Utilizes computer applications appropriately for patient care documentation

3) Establishes and maintains relationships that reflect Service Excellence standards with patients, families, significant others and other members of health care team
Adapts to change in a cooperative, mature manner.

4) Functions as a member of the team
Participates in orientation of other PCTs under RN or Nurse Manager's direction
Provides constructive feedback to new PCTs on their performance.

5) Functions independently within PCT role and established departmental standards and goals. Demonstrates accountability for own continued development within the role of the Patient Care Technician

6) Participates on BMLH committees
Acts as a leader within the department and on committees

7) Conducts patient safety rounds routinely

8) Carries out following procedures after receiving proper training: unsterile warm soaks, compresses, colostomy care, external catheter care, unsterile dry and wet dressings (may not do if skin is broken), non-medicated lotions and creams, fleet enemas, SSE anti-embolism stockings, application of telemetry/ cardiac monitor, insertion and removal of foley catheter and obtain urine sample, point of care, restraint application, phlebotomy if requested by management

9) Willingly floats to other Nursing units, as requested

10) Offers suggestions to improve the system for delivery of nursing care when appropriate

Required Work Experience: 

1) Certification as Nurse Aide and/or completion of documented Nurse Aide, Home Health Aide or Patient Care Technician Training Program or a nursing student with two clinical rotations

2)  3-5 years of Nurse Aide performance in hospital setting preferred, or previous PCT experience

Preferred Work Experience: 

1) CNA license or PCT Training

Skills and Competencies: 

1) Above-average interpersonal skills with all levels requiring tact and diplomacy

2)  Above-average communication and organizational skills

3)  Takes initiative in completing tasks

4)  Maintains confidentiality of all information

5)  Competence in obtaining electrocardiograms

6)  Knowledge of medical terminology and computer skills


  • •    CPR-Basic Life Support of Healthcare Provider required from the American Heart Association
  • •    Patient Care Experience
  • •    Certified Nursing Assistant Certification preferred
  • •    Every other holiday and weekend commitment
  • •    Great interpersonal skills, compassionate care giver and able to work in a fast paced environment a MUST.




Basic Life Support – American Heart Association, Certified Nurse Aide – Other


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Onsite parking

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Nurse Aide – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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