Patient Care Technicians - Baystate Health

Req#: R15953
Category(s): Clinical Support, Patient Care Technicians
Full Time / Part Time: Part-Time
Shift: Second


We are looking for a Patient Care Technician to join our Med/Surg/Tele  team!

Up to $4,000 sign on bonuses! (external applicants)

Resume required with application


  • 32 hours, second shift, 2p-1030p, every other weekend and rotating holidays
  • Greenfield, MA


  • American Heart Association BLS CPR required
  • CNA License preferred

Patient Care Technician I

  • High School/GED preferred
  • CNA or Healthcare related experience preferred
  • Friendly, outgoing  patient focused  attitude

Patient Care Technician II

  • High School/GED preferred
  • CNA or Healthcare related experience preferred
  • 1 year acute care experience required
  • Friendly, outgoing  patient focused  attitude

Patient Care Technician III

  • High School/GED preferred
  • CNA or Healthcare related experience preferred
  • 3 years acute care experience required with at least one year of experience as a PCT II within the Baystate system
  • Friendly, outgoing  patient focused  attitude

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities, BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

  • More than 200 physicians on active and courtesy staff
  • More than 24,000 Emergency Department visits annually
  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service
  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center
  • Franklin Medical Center joined Baystate Health in 1986

Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology. Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities. Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Cole Courtemanche, Healthcare Recruiter


Performs a variety of clinic tasks and functions. Responsibilities include direct patient care; clinic intake, patient care assistance. Multi-skilled to needs of unit in performing duties relative to smooth operation of clinic and treatment activities. Expected to manage equipment and assist in all procedures on unit.

Job Responsibilities: 

1) Provides age-appropriate care to patients.
Demonstrated knowledge of developmental stages for the following age groups and applies developmental theories and concepts when implementing care for patients.

2) Monitors basic physiological parameters.
Takes and records routine vital signs within the specified time frame as indicated by periodic review of time studies. Obtains and documents weights/heights 100% of the time as indicated by quarterly review of records. Consistently reports any significant deviations in vital signs or other patient findings immediately.

3) Administers treatments and procedures in accordance with FMC policy/procedure.
Performs all procedures outlined in nursing procedure manual within area of responsibility in accordance with specifications. Assists physicians with exams and simple procedures. Assures identity of patient by checking identification bracelet or questioning patient regarding name and date of birth prior to performing any procedure.

4) Assists patients with elimination of body wastes.
Offers assistance to bathroom, or provides bedpan, urinal, commode or emesis basin immediately after patient request as indicated by absence of patient complaints. Accurately labels and sends specimens of urine, feces and sputum within 30 minutes of specified time frame unless discussed with RN as evidenced by random review of reports. Accurately measures and records height, weight and vital signs in accordance with established policy as indicated by random review of intake and output forms.

5) Assists with clerical/support activities related to physician practice and treatment activities .
Works with HUC's in assuring proper scheduling of patients for physician visits. Recognizes when referral is needed from third party provider and communicates need to coworkers in a timely manner. Assists clerical staff as available in preparing charts for clinic prior to day of scheduled appointments. Assure patients have been registered and all insurance information is in order prior to processing patient for office visit. Record and file laboratory/radiological testing results and other pertinent information in the patient record in a timely fashion as evidenced by manager's review.

6) Participates in specific patient care procedures upon direction of the Registered Nurse.
Communicates with RN staff regarding availability to assist with patient care (ordering lunches, toileting, etc.) during clinic day. Monitors patient's condition during treatment and notifies appropriate personnel of unexpected occurrences. Provides information to RN based upon observation made during patient care. Provides treatment within the specified time frame. Documents consistently treatments and patient care activities.

7) Established and maintain therapeutic and collaborative relationships with members of the health care team.
Communicates effectively with team and patients. Interacts with patients in a respectful and informative manner. Clearly communicates information related to patient care to the team. Communicates an attitude of positive customer focused interactions at all times.

8) Is knowledgeable of and initiates emergency procedures.
Responds effectively in emergency situations as observed. Maintains patient safety at all times. Communicates effectively with appropriate personnel.

9) Participates in unit and educational progress to develop/refine skills.
Attends CNA staff meetings quarterly. Attends Unit staff meetings monthly.

10) Adheres to Franklin Medical Center's Established Work Expectations.

Required Work Experience: 

1) Certification as a nursing assistant required

Preferred Work Experience: 

1) Prior experience as a nursing assistant preferred

Skills and Competencies: 

1) Consistently positive performance appraisals in key areas of function and interpersonal skills

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Nurse Aide – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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