Unit Clerical Support - Baystate Health

Req#: R16487
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Part-Time
Shift: First


Under minimal supervision, the Senior Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes. Provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. BFMC Schedules Interpreters, monitors security system takes appropriate action if necessary. Adheres to system and department compliance policies, and any applicable laws and regulations. In the absence of the Lead Client Service Specialist, may be assigned to assist with day to day activities of the work group. Communicate effectively with subordinates, peers and management. Provides direction, training and leads work group in a collaborate effort

Job Responsibilities: 

1) Knowledge of communication equipment such as Smart Phone, pagers, MessagePro messaging software, and computers

2) Relay messages, complaints and concerns from clients to supervisor or lead in a timely fashion

3) Paging subscribers for internal and external clients

4) Activates emergency code teams, disaster response team as well as stat pages

5) Accepts, manages, and thrives in a changing environment

6) Alert Engineering to OR alarms

7) Committed to excellence, communication, and professionalism

8) Gives and accepts feedback, gathers, relays and responds to information with clarity

9) Demonstrates sensitivity and negotiation skills

10) Mentors other team members

11) Incumbent is expected to adhere to System and Department compliance policies, and any applicable laws and regulations

12) Incumbent is expected to perform other similar and related duties as assigned

13) Management has the right to change or add to the job responsibilities at any time

14) BFMC ONLY- Proficient in scheduling Interpreters based on requests

15) BFMC-Proficient in monitoring Safelinc and Premysis security systems, report issues to appropriate pre determined departments when necessary

Required Work Experience: 

1) None

Preferred Work Experience: 

1) 3-5 years Customer Service or Telephone Operator experience

Skills and Competencies: 

1) Computer Skills, XP, Windows 7, MAC a plus

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET, Non-Graduate (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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