Unit Clerical Support - Baystate Health

Req#: R31718
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Full-Time
Shift: First

Operations Associate, Pediatric ED

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Full time Operations Associate for the Pediatric Emergency Department in Springfield MA


  • Days, 7a-7:30pm
  • Full time, 36 hours weekly
  • Every other weekend and rotating holidays


•    BMC Campus

•    Springfield MA


Reports to the Nurse Manager but daily activities are coordinated by the charge nurse.  Independently works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation, organizing patient medical record and facilitating smooth unit operations.  Files appropriate patient reports and other information for their records.  Facilitates communication among staff, relaying messages/information.  Facilitates bed management and patient throughput on unit. Performs functions necessary to process direct admissions to the unit.  Acts as receptionist for visitors to unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions.  


This position is part of a career ladder and level will be determined by the organization. Unless otherwise required by certification, licensure or registration, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the minimally required education and/or experience listed. 

Level I
High School Diploma or GED
Preferred Work Experience:  Administrative experience

Level II 
High School Diploma or GED
1 year of Acute Care Experience

Level III
High School Diploma or GED
3 years of Acute Care  Experience with at least one year as Level II OA at BMC  

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

•    Excellent Compensation High-quality, low-cost medical, dental and vision insurance
•    Generous PTO – up to 25 days in the first year, with scheduled earned increases
•    Continuing education support and reimbursement
•    First Time Home Buyers Financial Packages
•    Farm Share Memberships
•    403b retirement company match & annual company contribution increase based on years of service 
•    Free money coach advice from a certified professional
•    Wellbeing programs that include but are not limited to mental, physical, and financial health
•    Pet, home, auto and personal insurance
•    Life insurance 
•    Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! 
•    Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Cardiac Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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