IT Engineer, Infrastructure - Baystate Health

Req#: R28768
Category(s): Information Technology/Health Information Management, IT Engineer, Infrastructure
Full Time / Part Time: Full-Time
Shift: First



  • Monday thru Friday 730am-4pm with oncall rotation




  • Minimum of 3 years of experience.


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

The IT Engineer is an individual contributor who applies an in-depth knowledge of technical concepts, practices and procedures to BHS IT support. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response support team and will often work under demanding deadlines, operating independently to resolve complex end-user or design/configuration problems.  The incumbent will plan, and implement or oversee coordinated testing of new application as requested by Client Service Managers, to ensure compatibility with existing hardware and software applications.

This position provides support to BHS partners on a variety of issues.   Identifies, researches, and resolves technical problems.  Develops and documents procedures used by other technicians.  Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments and may provide guidance to other junior personnel.

This position operates in a quick-reaction/customer-focused team environment and under minimal supervision.   This position establishes processes and procedures for the installation, maintenance, and services of IT Equipment and related software. Provides training to new technicians.  

Responsibilities may further encompass scripting, hardware and software technical support analysis, communications and network systems analysis, support and training, data security analysis, software quality assurance and testing, information systems auditing, and enterprise solutions in both wired and wireless environments.

Observe all health and safety requirements.

The Incumbent is expected to adhere to System and department compliance policies, and any applicable laws and regulations.  This description covers the essential functions of the position. 

Dignity and Respect:  Treats patients, customers, and co-workers with esteem and worthiness.

Positive Image:  Represents Baystate Health in a positive light by maintaining calm and confident demeanor.  Demonstrates a positive attitude.

Communications:  Effectively conveys and receives information.  Successfully manages challenging conversations.  Readily provides and receives feedback in a timely manner.  Actively listens to everyone in a professional manner.

Service Accountability:  Delivers personalized service and is responsive.  Sets high standards for quality of work, ethical behavior and complies with all laws and regulations. 

Team Work/Collaboration:  Maintains individual productivity and supports workgroup effectiveness. Effectively builds and nurtures relationships and values others.

Safe Work Environment:  Maintains a safe, clean and orderly work environment.  Follows department and organizational safety and security policies.

Responsible use of Resources: Demonstrates a high level of awareness regarding cost containment. 

Essential Functions:     

Job Responsibilities: 

1)  Responsible for installation, upgrades, backups and maintainance of BHS systems.

2) Allocate system resources as required.

3) Apply patches and firmware upgrades

4)  Monitor the systems and review error, backup and status logs

5)  Perform troubleshooting and corrective action for system issues

6)  Support the day to day operations including modifications, adds, and changes

7) Works on projects assigned and may lead the project as needed

8) Perform configuration tasks for systems and hardware

9)  Write, maintain, and review technical documentation on work in progress, work completed, and publish to the correct area for support

10) Participate in On-Call rotation, 24×7 for a week per rotation

11) Net+, Cisco and other certifications a plus, WIFI experience, Cisco Routing and Switching ,DNS, DHCP, Load Balancing

Required Work Experience: 

1) Minimum of 3 years of experience

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

1) None Listed

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Associates of Science, GED or HiSET (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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