Quality - Baystate Health

Req#: R30867
Category(s): Performance/Analytics/Quality, Quality
Full Time / Part Time: Full-Time
Shift: First

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Home Health and Hospice is looking for Manager of Quality and Compliance to join the team!

The Manager of Quality and Compliance Overview:

Responsible for the overall Quality and Compliance of all Baystate Home Health & Hospice programs and services. 

As an agent of changefosters a culture of measurement, integrity, transparency, accountability and operational excellence. Provides operational leadership, designs strategic and tactical plans to implement effective solutions and achieve system and entity goals. It guides the development of practice standards and establishes indicators to monitor and evaluate the quality, safety, utilization, and appropriateness of care/service effectiveness. Manages agency-wide risk management and exposure control efforts to ensure organizational compliance and disaster preparedness.  Assures all clinical and regulatory policies are updated and integrated into the organization's daily operations. Integrates technology and performance improvement initiatives into clinical operations to ensure process efficiency.  Designs effective electronic documentation systems.  

The position directly oversees staff and/or any outsourced vendors in the areas of coding, quality review, education, process improvement, and compliance.


  • Excellent Compensation

  • High-quality, low-cost medical, dental and vision insurance

  • Pet, home, auto and personal insurance

  • Certification and continuing education reimbursement

  • Nursing forgivable loan program

  • 403b retirement company match & annual company contribution increase based on years of service

  • Life insurance

  • First time homebuyer program

  • Free money coach advice from a certified professional

  • Reimbursement for a variety of wellbeing activities, included but limited to: gym membership and equipment, personal trainer, massage and so much more!

  • Wellbeing programs that include but are not limited to mental, physical, and financial health


  • Strong leadership and management skills with an ability to connect to various levels within the organization's operations;

  • Strategic/tactical planning and ability to guide staff through the process from conceptualization through implementation;

  • Organizational change management;

  • Exceptional verbal and written communication skills;

  • Ability to integrate technology into clinical practice;

  • Thorough knowledge of Home Health and Hospice operations and the industry's landscape, regulation, compliance, safety, and performance improvement; working knowledge of adult learning principles and professional development.  

  • OASIS expertise;

  • Quality Improvement principles and application; Government Programs Administration – Medicare; Medicaid; Strategic


Oasis (within 1st 6 months)-Required

LEAN or Equivalent- Preferred

CPHQ- Preferred

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Science (Required), Master of Science


Driver License – Other, Lean Six Sigma Yellow Belt – LEAN, Physical Therapist – Other, Registered Nurse – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Apply Now