Facilities - Baystate Health

Req#: R30545
Category(s): Trades/Engineering/Facilities, Facilities
Full Time / Part Time: Full-Time
Shift: First

Manager Hospitality Services

Reporting to the Senior Director of Hospitality, the incumbent is responsible for monitoring and ensuring excellence in the 24 hour day to day operations of Equipment Management Department.  The Manager provides direct oversight/ supervision and is fiscally responsible for both operational and capital budget,  staffing, scheduling, evaluations and hiring with oversight.  Ensures BHS and site specific departmental adherence to compliance policies, and any and all applicable laws and requirements of regulatory agencies such as:  Joint Commission, DPH and CDC.  Coordinates all Quality Management /Performance Improvement activities in collaboration with the Directors, Professional staff and site specific management teams. Sits on related system wide and site specific hospital committees, drives process improvement by leading employee teams and incorporating Lean/Six Sigma concepts, supports improved quality and operational efficiency, workplace and patient safety as well as staff development.

The manager's primary function will be to develop the Equipment Management Departments policy/procedures, budget and operational workflows. Examples of equipment included are beds, commodes, stretchers, Infusion pumps, isolation carts, IV poles and other equipment as identified. Manager will be responsible for vendor relationship relating to equipment and monitoring of contract terms.

The manager of Hospitality will work with the Senior Director of Hospitality to manage the Compass One partnership with emphasis on the Environmental Services and linen departments. The manager will develop, implement and maintain dashboards monitoring the performance of Hospitality Services and the Equipment Depot.

Job Responsibilities:

1) Operational Processes BHS

Monitors and ensures excellence in the BHS departmental and processes for the provision of quality products, process efficiency and workflow, and standardization to meet the needs of the customers.  Oversees staffing models for alignment with operational volumes, trends identified and business requirements. Uses available data to monitor and measure operational outcomes.

2) Financial Growth and Stewardship:  The Manager is accountable to manage within budget as evidenced by metrics. Establishes expectations with and holds direct reports and staff accountable for efficient standardized processes.  Responds to budget variances in a proactive timely manner. Use data analysis to make recommendations on capital purchases.

3) Leadership and Human Resources

Promotes the philosophy, core values, vision, operating principles and behaviors of Baystate Health and are applied within the department and units. The Manager leads a positive work environment that facilitates the delivery of excellent quality products and services to customers.  Staff are highly engaged as evidenced by relevant metrics. The Manager supports core principals of quality, initiates and manages change providing support and resources to staff.  Communicates and holds direct reports and staff accountable.   Facilitates a collaborative multidisciplinary approach to problem solving.  Shares new information, problem solves with the BH teams, and presents alternatives or solutions for discussion.   Works in a team environment, collaborating with co-workers and unit staff. Responsible to hire, train and complete performance and talent management reviews.

4) Collaboration

Creates and maintains an environment supporting trust , respect, integrity, communication and collaboration.  Creates opportunities for multidisciplinary forums in order to problem solve and facilitate planning. Represents Hospitality Services on committees and meetings as assigned. Maintains collaborative interdepartmental relationships and open communication with all customer groups.

5) Management of the Environment

 The Manager is responsible for development of strategies for process improvement.  Monitors and creates policies and procedures that align with process improvement.  Analyzes and follows through on all operations issues ensuring effective resolution.  Assess customer needs and structure services provided to meet those needs.  Establishes an ongoing plan for equipment  management including repairs and maintenance in accordance with manufacturers’ guidelines.

6) Works with Microsoft Office, Teletracking and Awarepoint. Manager will be required to learn other sofuired tware as needed.

Required Work Experience:

1) 5 years management experience in Hospitality or related field.

2) 3 years in Environmental Service management.

Preferred Work Experience:

1) Budget development.

2) Microsoft Office Intermediate Level.

3) Six Sigma experience.

Skills and Competencies:

1) High level interpersonal skills.

2) Excellent written and verbal communication skills.

3) Adhere to system and department compliance policies and any applicable laws and regulations. 

4) Ability to use pager, telephone or teletracking system.

5) Oversees staffing parameters to support operational needs of the units and schedules.

6) Ability to manage and oversee budget, identify and resolve variances.

7) Ability to evaluate staff and direct reports performance and provide performance feedback evaluations annually.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Science (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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