Patient Transport - Baystate Health

Req#: R31775
Category(s): Clinical Support, Patient Transport
Full Time / Part Time: Full-Time
Shift: Second


As a member of the patient transport department, Transport Technicians II participate in patient care by assisting health care team members with the lifting, positioning, and movement of patients and equipment. In addition, under the direction and supervision of the transport department you will transport patients to tests, transfers, discharges, admissions, and procedures. The employee contributes to patient and employee safety at all times.

Job Responsibilities: 

1) Assists with direct patient care activities as directed by the transport department.Transfers, lifts, positions or assists with the transferring of patients in accordance with lifting and positioning of patients in accordance with policy and procedure. Adheres to infection control techniques and report saftey hazards100% of the time . Transports patients, equipment, specimens,and medications to and from all areas within the hospital. Properly maintains and stores equipment such as stretchers and wheelchairs. Appropriatly identifies, admits and releases deceased patients from the Morgue upon request.

2) Performs lifting and transfer procedures in accordance with Baystate Medical Center Policy after demonstration of competence to perform the procedure. Safely transfers patients with transfer device or proper slide techniques. Responds to notifications for transport or equipment needs.

3) Is knowledgeable of, and assists with, emergency procedures. Verbalizes knowledge of location and use of emergency equipment and disaster plan. Responds to and assists with emergencies a needed.

4) Develops and maintains good human relations skills. Introduces self by name to patient/significant others as evidenced by feedback. Consistently displays a respectful, empathetic, and caring attitude toward patients, as evidenced by receipt of no valid complaints regarding behavior. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.

5) Participates in competency validations, educational activities, and unit meetings. Completes all mandatory in-services (e.g., Web based training). Attends staff meetings as scheduled unless excused or off duty as evidenced by sign in sheets. Attends mandatory in-services to maintain competence in skills, (e.g. body mechanics, orthopedic equipment review) as evidenced by attendance rosters. Attends all additional programs as required or as mandated within their division.

6) General Service Excellence Principles.
Identifies the key elements of service excellence. Able to successfully deal with challenging day to day interactions with patients, families, visitors, and customers in a consistent manner i.e., physicians, staff, etc. Consistently uses service excellence behaviors as evidenced by no reasonable patient complaints received from patients, families, and/or providers. Identifies and respects the needs of the internal and external customers. Maintains the patients/customers sense of self worth and dignity in difficult situations. Maintains a calm, controlled approach at all times.

7) Patient/Customer First.
Communicates to patients/customers that they are a high priority even during busy times. Treats patient's information confidentially. Shows patients/customers that she/he believes that they are important Shows sensitivity to the patients/customers non-verbal communication. Maintains the patients/customers sense of self worth and dignity in difficult situations.

8) Judgment.
Identifies the patients/family's members of customer's needs. Assesses the potential impact on the patient/customer when making a decision. Develops alternatives when the best course of action is not available.

9) Empathy.
Acknowledges what the patient and customer has said. Summarizes and demonstrates that he/she has listened to the patient/customer. Empathizes with the patient/customer. Identifies resources. Uses body language such as eye contact, smiling, etc. to demonstrate interest.

Required Work Experience: 

1) None

Preferred Work Experience: 

1) Previous experience in an orderly and/or clinical capacity preferred

Skills and Competencies: 

High level of interpersonal skills.

Must read, speak, write and understand English.

Work independently with minimal supervision.

Good communication skills.

Ability to be flexible.

Basic computer skills required

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.





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Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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