Social Worker - Baystate Health

Req#: R20308
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Full-Time
Shift: First

We are looking for a Manager/Educator to join our InPatient Social Work team!

Resume required with application


  • 40 hours position

  • Springfield, MA


  • Massachusetts LICSW active licensure

  • Certification in Case Management required within two years

  • Minimum 5 years clinical social work experience required

  • Leadership experience within an acute health care setting preferred

Baystate Medical Center is a 700+-bed independent academic medical center and a teaching site of the UMass Chan Medical School-Baystate. Includes Baystate Children’s Hospital, the Wesson Women and Infants’ Unit, the region’s only Level 1 Trauma Center, and more. 

As the community’s major referral hospital, we provide a wide range of services now for more than 140 years to include emergency, surgery, cancer, heart and vascular, obstetrics, behavioral health, therapy and more.

  • More than 700 physicians on active and courtesy staff across our health system

  • More than 197,000 Emergency Department and Urgent Care visits annually at Baystate Health

  • More than 4,000 babies delivered each year across Baystate Health hospitals

  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Melanie Bischoff, Healthcare Recruiter



The Manager/Educator for Social Work works in the Division of Patient Care Services and reports to the Assistant Director of Care Management. The Social Work Manager/Educator is master's prepared/ LICSW licensed social work expert, providing clinical supervision and operational leadership for social work services and staff in the Care Management Department. The Social Work Manager is responsible for the planning and oversight of daily operations, education and development of the social work team. Responsibilities include partnership with physician leader(s) and other members of the care team to facilitate transition of care by managing complex psychosocial assessment to achieve quality care and best financial outcomes. Performs supervisory duties including, but not limited to: Human resource management, coordination of new staff orientation, competency monitoring and development, continuing education, policy development, performance evaluation and developmental planning as directed. Provides clinical supervision to staff eligible for advanced licensure in accordance with Massachusetts regulation.

Job Responsibilities: 

1) Serves as a knowledgeable clinical expert, responsible for maintaining current practice standards for the social work team. Actively supports and promotes the advancement of role of professional social work within the hospital care management model. Sets expectations for behavior and communication and holds individuals accountable for their actions. Provides leadership, direction and coordination of operations for the social work staff of the Care Management team in partnership with the Manager/Educator and Assistant Director of Care Management

2) Participates/collaborates and provides leadership in the development, implementation and evaluation of goals and outcome of the department in collaboration with the Assistant of Care Manager. Challenges social work staff to assist in accomplishing departmental, divisional and institutional goals.

3) Develops, implements and evaluates quality improvement, promoting staff involvement and ownership of processes that improve quality. Revises work processes to reflect improvement opportunities

4) Provides clinical supervision, guidance, assistance and expertise to staff as needed and within the guidelines required by the State of Massachusetts. Provides weekly 1:1 clinical supervision to staff eligible for advanced licensure. Assures individual staff members are practicing within appropriate scope of practice. Maintains knowledge of and collaborates with professional organizations, schools of social work and community agencies related to the Social Work profession and department.

5) Provides direct observation and assessment of performance. Provides timely feedback to improve staff performance to develop individuals/team. Conducts annual performance reviews.

6) Works collaboratively within and across teams to assess and manage complex psycho-social, utilization, and financial outcome data evaluating innovative solutions to drive results. Develops relationships with key constituents to facilitate teamwork and successful collaboration to execute results.

7) Assists Assistant Director to lead change and execute strategic plan to implement contemporary case management model. Drives and supports development of care management program and integration and partnership with other clinical services. Provides on-going education to hospital/provider staff to promote understanding of Care Management department mission. Provides specialized knowledge to other healthcare professionals about psychosocial issues as they relate to patient care and the mission of the department.

8) Assists the Assistant Director to research best practices and develop and/or update departmental policies to reflect contemporary social work practice, including but not limited to transition of care, financial resources, advanced directives, end-of-life support, substance abuse and risk assessments.

9) Identifies prospective candidates to grow a diverse and talented team. Interviews and hires in partnership with Assistant Director. Plans and coordinates competency based orientation. Provides ongoing education to new hires. Promotes personal and professional growth for staff. Works to develop clinical ladder for social work advancement in practice.

10) Identifies appropriate patients for in complex care rounds, coordination of weekly rounds with key stake holders. Works in partnership with physician leader, case management partners, nursing and other colleagues to identify best options for care management and post acute transition.

Skills and Competencies: 

1) Requires advanced knowledge of medical social work practice standards, human behavior and theory, coordination of care, and community resources

2)  Ability to develop and maintain cohesive team

3)  Responsible for supervising social work staff charged with task of evaluating psychosocial impact of disease on individuals and their families

4)  Demonstrates clear written and verbal communication

5)  Demonstrated leadership capabilities and education skills

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Social Work: Social Work (Required)


Case Management Certification – Other, Licensed Independent Clinical Social Worker – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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