Shared Services - Baystate Health

Req#: R20883
Category(s): Human Resources, Shared Services
Full Time / Part Time: Full-Time
Shift: First


Bilingual and diverse candidates are encouraged to apply.

This role is located in Springfield, MA and applicant must be in the local Springfield, MA area to be available for occasional in office work or in person days.

The HR Specialist position is a generalist position that includes a complete and advanced working knowledge of HR/Personnel and Benefit functions, this position will perform all of the requirements of an HR Service Center Associate in addition to the following:

Duties include processing of all hires, terminations, transfers, and other job data changes. Position holds responsibility for the accurate implementation of all HR/Personnel and Benefit information into the PeopleSoft HRMS System. Knowledge of Position Management and how it effects job changes. Accurate reporting of adds, deletions and changes to insurance carriers. Understanding of outsourced benefits (Cobra and FSA) and ability to interact with vendors to solve issues. Able to use available resources to solve issues within realm of position. Is able to teach others specific job duties.

Knowledge of Section 125 and all federal & state guidelines with regards to Personnel and Employee Benefits.

Understanding of Confidentiality Policy and ability to apply to all aspects of HR Service Center work. Ability to engage with and work in a team environment.

Generalist knowledge of HR/Personnel & Benefits to be able to answer questions via telephone and at Satellite Service Center. Excellent customer service orientation for employee/customer interactions. Ability to multi-task in a fast paced environment with time sensitive materials and deadlines.

Job Responsibilities: 

1) Handles a variety of transactions related to initial employment and associated changes including hires, transfers, leaves of absence, and changes in pay and scheduled hours with a high level of accuracy. Reviews data for accuracy of required information and approvals, applying the date to appropriate fields of the HRMS within prescribed time limits while recognizing payroll processing implications of transactions. Able to undo terminations when termed in error (benefits, accruals. etc.

2) Works closely with Human Resource Consultants and other HR staff in applying policies, resolving problems and facilitating all transactions. Collaborates with Payroll staff to correct and improve processes to paycheck related issues.

3) Demonstrates understanding of employee benefit plans and policies to handle inquiries and process enrollment and changes to health, dental, vision, disability and life insurance, pension, savings, and reimbursement plans. Provides assistance to employees, managers and other HR departments in understanding benefit plans and options while maintaining an ongoing working relationship with vendors.

4) Manages confidential employee records in accordance with BHS policy and procedures. Insures records are kept up to date with name changes, disciplinary notices, performance evaluation documentation and filing while insuring all requests for file reviewing, copies, and access are in compliance with law and department policy. Sets up, enters, and maintains and provides reporting information for completed training on HRMS data base from attendance sheets for all mandatory and other educational in-service programs within the institution

5) Working knowledge and understanding of Excel, Word, Query and HRMS (People Soft) and the impact/effect it has on employees, managers, reporting and other relational data bases. Working knowledge and operation of Travis data system for RAP including the ability to problem solve.

6) Has a working knowledge of and is able to process FSA entries, LOAs, Cobra and benefit related refunds.

7) Takes initiative to problem-solve and is able to resolve more complex problems as identified.

8) Functions in the role of trainer for newly hired/promoted HRSC employees.

Required Work Experience: 

1) 2-4 yrs previous HR/Benefit experience required

Preferred Work Experience: 

1) Proficiency in PeopleSoft preferred

Skills and Competencies: 

1) Excellent customer service, communication and organizational skills

2)  Excellent computer skills, rapid and accurate data entry and ability to learn new software required

3)  Working knowledge of Word and Excel

4)  Ability to train newly hired or promoted team members

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Apply Now