Unit Clerical Support - Baystate Health

Req#: R31830
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Full-Time
Shift: First


Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Franklin Medical Center is looking for a Health Unit Clerk (HUC)/Patient Care Technician (PCT) to join our Med/Surg/Tele team in Greenfield, MA!

Resume Required with Application

Baystate Franklin Medical Center (BFMC) is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities. BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

  • More than 200 physicians on active and courtesy staff
  • More than 24,000 Emergency Department visits annually
  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center
  • Franklin Medical Center joined Baystate Health in 1986

Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology. Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities. Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.


  • 36 hours per week
  • Three 12-hour shifts a week.
  • 7A-730P
  • Every other weekend and holiday.
  • Differential pay for weekends and holidays.


  • Baystate Franklin Medical Center
  • Greenfield, MA
  • Onsite parking


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service.
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health.
  • Onsite parking

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

For more information, please visit us online at: baystatehealthjobs.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers

All correspondence can be directed to:

Cole Courtemanche, Healthcare Recruiter



Reports to the Unit Manager but daily activities are coordinated by the Unit Staff Nurse. Works with patient and family-focused care teams to ensure all business functions related to processing patient information. Manages documentation, transcribes orders and organizes patient medical record and chart.  Obtains patient test results and other information for records.  Facilitates communication among staff, relaying messages/information and running errands.  Acts as receptionist for visitors to unit.  Orients patients and families to the unit, answering routine questions.

In addition, performs a variety of technical tasks and bedside functions.  Responsibilities include direct patient care; hygiene, skin care, mobility and monitoring.  Multi-skilled to needs of unit in performing duties relative to phlebotomy and EKGs.  Expected to manage equipment and perform or assist in all procedures on unit.

Job Responsibilities: 

1) Functions as a receptionist for the unit and facilitates the collection/dissemination of information.  Telephone Skills – Utilize positive communication style that is customer focused. Communicates information in a conscientious manner to maintain patient confidentiality.

2) Provides age-appropriate care to patients.  Demonstrated knowledge of developmental stages for the following age groups and applies developmental theories and concepts when implementing care for patients.

3) Completes patient non-clinical admission and discharge.  Verifies data and insurance for admission.  Explains and obtains signatures for informed consent and insurance forms. (Medicare or Long-Term Care).  Assists patients with unpacking and secures valuables.  Converts patient to inpatient status as directed.  Maintains par Dietary Stock on evening shift.

4) Enters into PCIS and/or transcribes written orders accurately within 30-90 minutes of placement of order in order rack.  Relays STAT orders to appropriate RN immediately.  Re-enters orders accurately within 20-30 minutes of notification.

5) Initiates, maintains and completes hospital records and logs.  Maintains chart in proper sequence and stamps pages with patient’s name daily.  Prepares medical record prior to patient transfer, faxes and/or copies medical records. observed by Clinical Manager.  Prepares discharge records in accordance with Nursing Department policy as evidenced by random review of records.  Sends complete discharge record to medical records, by the end of shift.  Updates appropriate logs 90-95% of the time, as specified by manager. Manages all patient information according to Baystate Franklin Medical Center policy on confidentiality.

6) Maintains accurate and timely communications within unit.  Answers telephone consistently in courteous manner with proper identification 100% of the time.  Clearly communicates information related to patient care to the team.  Answers intercom and relays messages promptly and consistently to team members.  Responds to routine inquiries knowledgeably and/or refers them to appropriate person 90-95% of the time.  Runs and completes errands within specified time frame as delegated by RN.  Ensures identified problems are communicated accurately and promptly.  Reports critical lab results immediately to appropriate RN, 100% of the time.  Initiates telephone calls as specified by the RN specified by the RN and/or manager.  Interacts with patients in a respectful and informative manner.  Demonstrates accurate use of intercom, paging and beeper systems in routine communications and emergency situations 100 % of the time.

7) Sorts, distributes and files department incoming mail and incoming computer-generated information.  Screens and distributes incoming mail within 2-4 hours of receipt.  Sorts and distributes incoming computer-generated information within 30 minutes – 1 hour of receipt. Files completed computer generated information according to the unit protocols. Inventories – maintains and charges supplies. Initiates requisitions as requested accurately and in a timely fashion.  Stores supplies within 24 hours of receipt in designated areas 90-95% of the time. Records or submits charges and/or credits for stock medications and other patient supplies as needed.  Batches patient charge cards daily and enters into SMS/PCIS.

8) Is knowledgeable of and initiates emergency procedures.  Verbalizes knowledge and location of emergency equipment as observed by manager.  Mobilizes Code team when needed through immediate telephone contact as evidenced by observation and feedback.   Establishes and maintains collaborative relationships with members of health care team.  Assists team members with patient care activities.  Provides feedback to coworkers to promote effective team relationships.  Communicates an attitude of positive customer focused interactions at all times.  Performs other unit activities that support patient care and unit functioning.  Attends unit clerk meetings monthly.  Attends unit staff meetings monthly.  Precepts new unit clerk staff during orientation periods. 

9) Takes and records routine vital signs within the specified time frame. Obtains and documents weights/heights, abdominal girths, head circumference (Pediatric Service) as per order 100% of the time as indicated by quarterly review of records.  Consistently reports any significant deviations in vital signs as outlined in the procedure immediately. Records and reports, 100% of the time, any change in patient’s normal drainage pattern, i.e. Gastric, wound, blood.  Administers treatments and procedures in accordance with BFMC policy/procedure.  Changes dressings within one hour of specified time frame in accordance with established procedure.  Provides postmortem care as directed by RN according to BFMC policy.  Performs all procedures outlined in nursing procedure manual within area of responsibility in accordance with specifications. Assists physicians with exams and simple procedures. Assures identity of patient by checking identification band prior to performing any procedure.

10) Assists patients with elimination of body wastes.  Makes available or offers bedpan, urinal and emesis basin immediately after patient request as indicated by absence of patient complaints.  Accurately labels and sends specimens of urine, feces and sputum within 30 minutes of specified time frame unless discussed with RN as evidenced by random review of reports.  Accurately measures and records intake and output in accordance with established policy as indicated by random review of intake and output forms.  Administers enemas or Harris Drips as ordered in accordance with established procedure as observed.      Obtain blood specimens for lab analysis from all patients demonstrating appropriate technical and judgmental skills.  Follows established phlebotomy procedures and policies for specimen collection – finger stick/glucose.  Recognize when assistance is needed to obtain a specimen and seeks assistance from appropriate resource.  

11) Demonstrates competency for one-to-one observation of patient based on department and unit specific needs.

Minimally Required Experience: 


Preferred Work Experience: 


You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Nurse Aide – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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