Customer Service - Baystate Health

Req#: R31183
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Part-Time
Shift: Second

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.


  • Part Time, 2nd shift, 20 hours/week

  • Hours: Between 3:30-4:00PM-7:30-8:00PM

  • Rotating days and weekends required


  • Baystate Main Campus
  • Springfield, MA


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Pet, home, auto and personal insurance
  • Life insurance
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
  • Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  


  • Experience in hospitality industry preferred but not required
  • 1-2 years experience in customer service
  • Ability to work rotating days, including weekends and holidays
  • Ability to multitask
  • Computer literate      

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

The Guest Service Ambassador (GSA) facilitates patient meal and snack selections, assembles and delivers patient meals in an established timeframe with an emphasis on customer service. GSA's provides guidance to patients and family members to select foods that are in compliance with Medical Nutrition Therapy (MNT) orders. GSA's provide support for nursing and Clinical Nutrition Team and facilitate intra and inter department communication to provide quality patient care and enhance patient satisfaction. GSA's may also assist with inventory of stock items for the tray assembly areas.


Job Responsibilities:

1)  Assesses patients for appropriateness for food selections. 

2)  Assist patients and family with meal selections when indicated.

3)  Provides guidance and encourages patients and/or family to select foods that meet MNT orders. Recommends alternatives. Confirms MNT orders and allergies in CIS and CBORD systems.

4)  Communicates consistent food choice and/or intake problems to Clinical Nutrition Team and nursing.

5)  Accurately assembles patient snacks and meal trays that are in compliance with diet orders and food allergies.

6)  Delivers meals, snacks and supplements to patients. Coordinates meal delivery with nursing for patients on points of care.

7)  Uses dual identifiers when delivering trays and snacks.

8)  Ensures completeness and accuracy of tray and assists patients with tray set up when needed.

9)  Practices clean in, clean out.

10)  Records supplement, fluid and meal intake. Records calorie count when ordered.

11) Reports patient snack/meal problems to Supervisor or Liaison.

12) Stock and refill cold and dry storage supplies for patient tray assembly and back up areas.

13) Practices safe food handling including maintaining appropriate food temperature, hand washing and personal hygiene.

14) Accurately processes Commissary orders to maintain par level for tray line food items.

15) Accurately assembles patient snacks in compliance with diet orders and food allergies.

16) Accurately performs tray tracking.

17) Practices First in, First out.

18) Delivers meals and snacks to units independently

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.





Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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