Social Worker - Baystate Health

Req#: R25915
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Full-Time
Shift: First


40-hours a week

Summary Description:

The Family Advocacy Center is a nationally accredited Children’s Advocacy Center; a child-focused, community oriented, facility-based program in which representatives from multiple disciplines and agencies engage in the coordinated assessment, treatment and support of children and non-offending families and living with suspected or confirmed child abuse and maltreatment.

The FAC Case Worker II is a part of a team supporting and providing medical and forensic evaluation services, and case management for children and their non-offending caretakers, who may have been the victim of child sexual abuse, sexual exploitation, physical abuse, and/or witness to domestic violence.  The team will also provide case management services for children and adults being served as part of current FAC service grants, to include but not limited to those who have lost a loved one to homicide who are a part of the Homicide Bereavement Program. The team is led by the Victim Services Supervisor.  This team will work together with the FAC Medical Directors, the medical and mental health teams, Multidisciplinary Team (MDT) and the Hampden County Coalition to Identify and Prevent the Sexual Exploitation of Children to provide comprehensive services coordination.

Adheres to system and department compliance policies, and any and all applicable laws and regulations. Performs other duties as assigned.

Job Requirements:

1. Triages, coordinates and schedules referrals of children where there is a concern of child physical or sexual abuse, and sexual assault.


2. Meets with families to provide crisis intervention, assessment and services before, during, and following multidisciplinary forensic child abuse interview. Assess need for ongoing treatment and social services for child, parent or caretaker.


3. Identifies and triages the needs of each case that is presented with the Victim Services Supervisor and develops a plan of care.  Assists in providing immediate consultation and guidance to referring agencies, families and medical providers with questions about assessing and managing abuse concerns.


4. Obtains and documents case information at first contact, to support appropriate medical evaluation of referred cases. Provide clinical telephone intake for child abuse evaluation programs at the Family Advocacy Center.


5. Provides case management to families impacted by sexual abuse, physical abuse, sexual exploitation, and homicide.


6. Completes an assessment of the acute and ongoing practical, medical and mental health needs of children and families who come for forensic interviews or are identified as CSEC risk.


7. Follows and tracks the progress of cases over the six months or more following identification of abuse.


8. Maintains a database of case contact and service provision by the FAC.


9. Assists the Victim Services Supervisor in collaborating with the District Attorney’s office, law enforcement agencies and Department of Children and Families to maximize coordinated services and effective intervention.


10. Participates in regular meetings both internally at the Family Advocacy Center and externally with our partner agencies.


11. Engages in counseling sessions with non-offending parents and caretakers to provide them with psychoeducation about trauma/abuse to help them better understand, cope, and support their child.


12. Completes psychosocial assessments for survivors of homicide bereavement to assess current functioning, needs, and to support treatment planning.


13. Collaborates with the medical team to assess appropriate case referrals and coordinate care. Provides coverage to medical social worker consult line.


14. Assists with programming (i.e., outreach, events, newsletters) as appropriate.


15. Attends required trainings as part of accreditation requirements


Minimally Required Education: 

Master's Degree in Human Services or Psychology


Minimally Required Experience:

Three or more years experience in providing psychosocial evaluations to children and their non-offending caretakers who have experienced child abuse or maltreatment preferred.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Science: Human Services (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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