Unit Clerical Support - Baystate Health

Req#: R17525
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Per Diem
Shift: Third


Receives and assesses requests from customer constituencies, patients, providers and service area
Analyzes customer requests and coordinates accurate and thorough information exchange
Provide accurate documentation following established protocols
Performs responsibilities within established customer service standards

Job Responsibilities: 

1) Collect demographic and insurance information necessary to register and schedule appointments utilizing SMS / IDX

2) Verify insurance eligibility via NEHEN and Davincian

3) Admit / Process admission request in BMD

4) Utilize the FirstNet system (patient tracking)

5) Utilize the FirstNet / SMS Downtime Program

6) Utilize ED Wristbands/Labels Program

7) Collection of co-pays

Required Work Experience: 

1) Collection of co-pays

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

1) Keyboard skills and ability to type 25 wpm

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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