IT Engineer, Infrastructure - Baystate Health

Req#: R19712
Category(s): Information Technology/Health Information Management, IT Engineer, Infrastructure
Full Time / Part Time: Full-Time
Shift: First


Remote work option available for local applicants within a commutable distance from the designated BH entity. ( MA & CT)

The Senior Engineer is a seasoned individual contributor who applies advanced, in-depth knowledge of technical concepts, practices, and procedures to BH support. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent will act as a member of quick-response support teams and will often work under demanding deadlines, operating independently to resolve complex design/configuration problems. . A wide degree of creativity and latitude is expected. The incumbent will plan, implement or oversee coordinated testing of a new application as requested by Client Service Managers, to ensure compatibility with existing hardware and software applications.

This position is accountable for technical management and design of the corporate IT environment and other infrastructure systems to guarantee timely, efficient, accurate, and uninterrupted service to the business community. The position accomplishes the above through a combination of planning, technical analysis, design, and technical management of system functions consistent with Baystate policies and procedures

This position provides support to our partners on a variety of issues. Identifies, researches, and resolves technical hardware and software problems. Develops and documents procedures used by other technicians. Works on assignments that are complex where considerable judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments and may guide other junior personnel.

This position is expected to take a Technical Leadership role with less seasoned team members and within the IT Department.

Observe all health and safety requirements.

The incumbent is expected to adhere to System and department compliance policies, and any applicable laws and regulations. This description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned.

Dignity and Respect: Treats patients, customers, and co-workers with esteem and worthiness.

Positive Image: Represents Baystate Health in a positive light by maintaining a calm and confident demeanor. Demonstrates a positive attitude.

Communications: Effectively conveys and receives information. Successfully manages challenging conversations. Readily provides and receives feedback promptly. Actively listens to everyone in a professional manner.

Service Accountability: Delivers personalized service and is responsive. Sets high standards for quality of work, and ethical behavior and complies with all laws and regulations.

Team Work/Collaboration: Maintains individual productivity and supports workgroup effectiveness. Effectively builds and nurtures relationships and values others.

Safe Work Environment: Maintains a safe, clean and orderly work environment. Follows department and organizational safety and security policies.

Job Responsibilities: 

1) Leads the installation, upgrades, backups, and maintenance of systems

2) Assist with the Allocation of System resources as required.

3) Responsible to Apply patches and firmware upgrades promptly

4) Responsible to Monitor all systems to review errors, ensuring backups are completed, and follows up on status logs

5) Manages and Performs complex troubleshooting and corrective action for system issues

6) Technical Lead for support of day-to-day operations including modifications, adds, and changes

7) Manages Projects or is a team member as assigned

8) Perform configuration tasks for systems and hardware

9) Write, maintain, review and post technical documentation on work in progress, works completed, and prepare reports for management as needed

10) Participate in On-Call rotation, 24×7 for a week per rotation.

Required Work Experience: 

1) Minimum of greater than 5 years of related and progressive experience

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

1) None Listed

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Associate of Arts (Required), Bachelor of Arts


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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