Social Worker - Baystate Health

Req#: R20327
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Full-Time
Shift: First

We are looking for ED Crisis Clinicians to join our Emergency Services team!

Resume required with application


  • Part-time 32-hour 1st shift and 24-hour 3rd shifts (Baystate Medical Center, Springfield)

  • Full-time 40-hour 2nd shift Part-time 32-hour 2nd shift, or 24-hour 2nd shift (Baystate Noble Hospital, Westfield)

  • Part-time 24-hour 1st or 2nd shift (Baystate Wing Hospital, Palmer)

  • Per diem shifts

  • All require a weekend and holiday rotation


  • Masters in Social Work (required)

  • Active state of Massachusetts LCSW, LICSW or LMHC (preferred)

  • Licensed Eligible accepted

  • Minimum of three years of clinical experience in a healthcare or social services setting. 

    Equivalent experience in a Masters level internship setting may be considered.

Baystate Medical Center is a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School-Baystate. Includes Baystate Children’s Hospital, the Wesson Women and Infants’ Unit, the region’s only Level 1 Trauma Center, and more. 

As the community’s major referral hospital, we provide a wide range of services now for more than 140 years to include emergency, surgery, cancer, heart and vascular, obstetrics, behavioral health, therapy and more.

  • More than 700 physicians on active and courtesy staff across our health system

  • More than 197,000 Emergency Department and Urgent Care visits annually at Baystate Health

  • More than 4,000 babies delivered each year across Baystate Health hospitals

  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Melanie Bischoff, Healthcare Recruiter



Under the direction of the Director of Behavioral Health, Program Manager, or ED Coordinator (as noted above), the Crisis Clinician in the emergency room is responsible for performing a wide range of duties involving patient evaluation, case management, treatment, and discharge planning, and documentation.  The crisis clinician is responsible for gathering a psychosocial evaluation through interviews and record review, and completing a written assessment with case formulation and treatment plan, including risk assessment and level of care recommendation. The crisis clinician may also act as a preceptor to interns working toward mental health counseling or social work degrees. The position includes close collaboration with the treatment team, which may include a Psychiatrist, Psychiatric Resident, Psychiatric Advanced Practice Nurse, Physician Assistant, Mental Health Counselor, Patient Care Technician, and Psychiatric Nurse. The crisis clinician must have excellent written, keyboarding, and verbal communication skills. Represents and supports Baystate Health’s mission to provide quality, compassionate care to members of our community while operating in collaboration with other clinical departments, emphasizing the important interaction between behavioral health, general health, and wellness.  Contributes to Baystate Health’s four compass points of Safety, Quality, Experience, and Value, and demonstrates the BH values of Respect, Integrity, Service, Teamwork, and Innovation in all interactions with patients, families, colleagues, and collateral contacts

Adheres to system and department compliance policies, as well as any and all applicable laws and regulations.  Performs other duties as assigned.


1. Obtains and maintains release of information forms, and gathers collateral information from outside resources including family, friends, providers, and other community resources

2. Completes a psychosocial evaluation including current and past history, assessment of mental status, and risk assessment through patient interviews, collateral contacts, and record review.

3. Develops a continuing care plan, and ensures timely communication of records and needed information to coordinate placement when appropriate.

4. Conducts regular therapeutic interviews and ongoing re-assessments of assigned patients, and documents interactions in a progress note.

5. Facilitates psycho-educational and psychotherapeutic family and systems meetings to address treatment objectives.

6. May collaborate as assigned with utilization review specialist to obtain necessary insurance authorizations and concurrent reviews as necessary

7. Monitors and assists in the completion of legal documentation (CV's, 3-Day Notices, Section12's, & Section 7/8 forms).

8. Completes a discharge plan which addresses follow-up recommendations, step-down / placement options, transportation issues, or other treatment needs.

9. Enters data and reviews charts for quality assurance, program statistics, tracking of patient progress, and/or tracking of clinical outcomes as assigned.

10. Actively participates in departmental and program meetings, such as conferences, administrative meetings, training, program development, and other special committees.

11. Identifies appropriate goals that enhance professional development and institutional needs.  Maintains independent licensure, including earning of required CEUs, and adheres to all other practices and policies as outlined by Baystate Health, hospital-specific and department-specific policy manuals, and Employee Handbooks. Contributes to the perspective of her/his professional discipline to the interdisciplinary care team as appropriate and adheres to the profession’s Code of Ethics.

12. Must be actively engaged in supervised clinical hours to obtain independent licensure within 1 year of hire.

13. This description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned

14. Management has the right to add or change job responsibilities at any time


Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned area.  Demonstrates the knowledge and skill to facilitate individual and family psychotherapy.  Demonstrate the ability to provide care in a highly collaborative team setting

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Social Work: Social Work (Required)


Licensed Social Worker – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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