Constant Companions - Baystate Health

Req#: R28065
Category(s): Clinical Support, Constant Companions
Full Time / Part Time: Part-Time
Shift: Third

ED Behavioral Resource Technician

Baystate Health, a nationally recognized leader in healthcare quality and safety and is looking for a part-time Behavioral Resource Technician to join our Adult Emergency Department Team in Springfield, MA.

Resume required with application


  • Part-time 24-hr weekly position
  • Night shift 7p-7:30a rotating schedule
  • Weekly schedule is not fixed and changes days each week.
  • Every other weekend and holiday rotation required


  • Baystate Medical Center Emergency Department, Springfield, MA


  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Adoption assistance
  • Pet, home, auto and personal insurance
  • Life insurance
  • Work-life integration
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!


  • High School Diploma or GED (required)
  • 1 year of relevant patient care experience (required).  Prefer 2 years working with behavioral health patients.
    • This experience could include but is not limited to working with behavioral health patients, direct patient care, patients in a group home setting, experience as a paraprofessional, or has successfully worked in a BRT Apprentice Role for 1 year.
    • Experience as a direct health care provider, previous psych sitter, CNA, MA HHA or PCA
  • CPR through American Heart Association BLS Provider required
  • CPI required within 6 months of employment

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers. All correspondence can be directed to recruiter:


A Behavioral Resource Technician ("BRT") is responsible for providing Intermittent/ close observation of the patient or patients they are assigned to. The BRT is responsible for observing up to four patients at a time. The BRT's role is to ensure that the patient does nothing to harm themselves or others. The BRT must maintain a safe environment and interact with the patient, family, and staff in a caring professional manner.  As a member of the health care team, the BRT will provide care for the patient and may include bathing, feeding, toileting, ambulating, turning, and repositioning as assigned. When caring for two behavioral patients, minimal patient care is required. The BRT is responsible for reporting any changes in the patient’s condition or behavior to the nurse immediately and documenting every 15 minutes during their shift unless they are assigned to a 1:1 status and are expected to continuously observe the patient. They BRT is expected to prevent elopement, in addition to harm of self or others.

This description covers the essential functions of the position.

The incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Job Responsibilities: 

1) Provides Age Appropriate Care To Patients

Demonstrates knowledge of developmental stages for the following age groups child through older adult: Children, Adolescents, Adult, Geriatric   

2) Develops And Maintains Good Human Relations Skills.

Introduces self by name to the patient, PCT, and RN, 100% of the time.   Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient’s needs.

Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.

3)Job Specific Responsibilities

Provides intermittent/ close observation of the patient/s intervening as necessary to ensure patient safety. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner.

Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment. Observes and report any significant occurrences in the patient’s condition and behavior to the RN.

4) Receives report from the RN and off-going BRT when reporting for duty.

Reports off to the RN and on coming BRT 100% of the time.  Provides immediate care to maintain the patient's safety. 

5) Maintains A Safe Environment For The Patient

Remains with the patient at all times if assigned to constant observation unless relieved by a member of the staff. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Accompanies patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN. If responsible for two patients the BRT may not leave one patient unattended.       

6) Understands the care for specific diagnoses such as suicidal, eating disordered, drug or alcohol withdrawal, PICA, Alzheimer’s, anoxic brain injury, etc. 

7) Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential.  Displays sensitivity to patients through non-verbal communication.

Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient. 

8) Participates in Competency Validations, Educational Activities, and Staff Meetings

Completes all mandatory in-services and web strategies 100% of the time. Attends and participates in staff meetings.

Attends annual mandatory validations.

Attends all additional programs as required. Continually seeks to improve skill level and knowledge base. 

9) Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs. 

10) For BFMC ED: Proactively takes vital signs as needed/requested, including on patients other than assigned behavioral health patients, as assignment allows.

11) Assists in stocking treatment rooms and supply carts when behavioral health assignment allows.

12) Performs chest compressions during code blue situations as requested by the charge nurse

13) Proactively obtains vital signs on patients marked for discharge or admission when behavioral health assignment allows

14) Answers call lights as assignment allows

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association, Certified Clinical Documentation Special – Other, Certified Crisis Prevention (within 60 days of hire) – Crisis Prevention Institute

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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