Inpatient Direct Care Nurses - Baystate Health

Req#: R21419
Category(s): Nursing, Inpatient Direct Care Nurses
Full Time / Part Time: Full-Time
Shift: First

Baystate Health, western Massachusetts’s premier healthcare provider, and home to Baystate Medical Center (BMC), a Magnet Hospital for Nursing Excellence is looking for a Registered Nurse Director of Patient Care Services.

Director of Patient Care Services – Position Priorities

The Director of Patient Care Services is accountable for the effective management and administrative oversight of Medical and Neuro ICU, Rapid Response Team, Clinical Supervisor and Pulmonary Services. This position will work closely with other leadership throughout the organization and must have a strong ability to work as a team member and communicate effectively at all levels throughout the organization to progress the successful completion of the short- and long-term objectives of Baystate Health.

Business and Human Resource Management: Develops budgets for assigned areas based on the changing needs of the patient populations and clinical programming. Communicates with unit managers to understand and forecast all resource requirements. Identifies initiatives, trends, and external and internal demands or changes that may affect resource utilization. Identifies strategies to address changes/demands.

Leadership: Sets the tone and agenda for the areas supervised. Understands patient populations served and ensures that optimal resources are provided to deliver high quality, effective and efficient patient care. Identifies and works to correct system issues that interfere with the achievement of patient, unit, departmental and institutional goals. Supports the ongoing development of unit leadership through coaching, mentoring and role modeling. Initiates and manages change, ensuring appropriate support and resources to staff. Seeks opportunities to build working alliances with other professional groups. Demonstrates skill to identify and manage conflict. Sets expectations for professional behavior and open communication.

Collaboration: Creates an environment where open, honest communication allows for equality, shared responsibility, and mutual respect. Creates an environment that fosters collaborative relationships. Creates opportunities for multidisciplinary forums to problem solve and facilitate planning. Seeks opportunities to build healthy relationships with others. Collaborates with Operational leaders to ensure hospital strategies are implemented. Is proactive in identifying new opportunities for collaboration.

Professional Development: Creates an environment that supports and rewards the professional growth of unit leaders. Supports unit leaders to promote research, evidenced-based practice, and scholarship. Creates a department culture that values and supports inquiry, learning and the advancement of clinical knowledge and skill. Provides appropriate educational opportunities for the development and maintenance of leadership competencies of all leaders within the areas of control. Provides timely and regular feedback to staff through formal and informal evaluation appraisals within the established guidelines for the health system.     

Strategic Planning: Provides leadership and collaboration in setting the direction of the clinical areas and is responsive to changing internal and external factors. Utilizes knowledge of federal, state, hospital accreditation agencies standards, policies and procedures. Develops goals and action plans to respond to external and internal forces that effect the delivery of patient care. In collaboration with the Director, PCS Finance and Operations, establishes and manages the departmental budgets within identified benchmarks. Variance to budget reporting will be completed on an organizational set timeline.

Clinical Practice: Monitors and ensures that the clinical staff teams provide excellent patient care. Executes strategic goals, objectives, into operations and conducts ongoing monitoring and learning to continuously improve. In collaboration with organizational leaders, develops and implements clinical processes that achieve quality and safety goals on the inpatient nursing units and are consistent with service line strategic plan. Integrates the Patient Care Services Division philosophy and Baystate Health values into all practices and programs. Evaluates unit leader’s metrics (clinical, budgetary, patient experience) to determine if current standards are met. Works to ensure excellence in patient care and customer service through interactions with patients, families, customers, core staff and department managers. Ensures required yearly competencies and other safety checks of all staff. Attends appropriate management and educational forums.      

Size and Scope:

  • BMC is a level I trauma, tertiary, teaching hospital performing open heart, spine, neurosurgery, total joints, pediatric, robotic, general, GYN, vascular, ENT, plastic/reconstructive, eye, dental, and kidney transplant surgery.
  • 110 FTEs
  • 32-bed ICU, 9-bed Neuro Stepdown, 37-bed Neuroscience, Respiratory Therapy / Pulmonary Services, Rapid Response Team, Clinical Supervisors

Minimally Required Experience:

  • 3 years of experience in a leadership role
  • Master of Nursing

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Arts (Required)


Registered Nurse – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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