Social Worker - Baystate Health

Req#: R31217
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Part-Time
Shift: Second

Emergency Department Crisis Disposition Coordinator

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a part-time Emergency Department Disposition Coordinator to join our ED Crisis Team in Springfield, MA. 

Summary Description:

The Behavioral Health Disposition Coordinator works as a collaborative team member for the Emergency Psychiatry Service.   Collaborates with Behavioral Health Crisis Clinicians, ED nursing, and providers to ensure appropriate care transitions and community-based services.  Manages tracking and reporting as required.   The coordinator demonstrates knowledge and experience with behavioral health and SUD care and treatment.  Must have excellent written and verbal communication skills.  The coordinator represents and supports the mission and philosophy of the Departments of Psychiatry, Emergency Medicine, and Emergency Psychiatry service.  

Resume required with application


  • 32-hr/week position
  • 2nd shift (3:00pm-11:30pm)
  • Works every 3rd weekend in rotation


  • Baystate Medical Center, Springfield, MA (on-site)


  • Excellent Compensation
  • High-quality, low-cost medical, dental and vision insurance
  • Generous PTO – up to 25 days in the first year, with scheduled earned increases
  • Continuing education support and reimbursement
  • First Time Home Buyers Financial Packages
  • Farm Share Memberships
  • 403b retirement company match & annual company contribution increase based on years of service
  • Free money coach advice from a certified professional
  • Wellbeing programs that include but are not limited to mental, physical, and financial health
  • Adoption assistance
  • Pet, home, auto and personal insurance
  • Life insurance
  • Work-life integration
  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!


  • Bachelor of Psychology (required)
  • 1 year of relevant patient care experience (required) 
  • CPR through American Heart Association BLS Provider (required)
  • Must have excellent written and verbal communication skills

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers. All correspondence can be directed to recruiter:

Job Requirements:

1) Initiates and coordinates the post-disposition process of behavioral health patients established by crisis clinicians and providers in the ED.  Manages and maintains the integrity of the inpatient psychiatric bed search process, collects, contacts, and documents any/all collateral information and system resources to facilitate access to service by patients.  Provides patients and families resources and referrals for any necessary services.

2) Establishes and maintains a strong knowledge base about emergency crisis/behavioral health care in the ED and community behavioral health resources. Facilitates communication with psychiatry and other services as needed and appropriate. Completes other administrative functions as needed.

3) Actively attempts to minimize the duration of time patients spend in highly restrictive settings.  Demonstrates efforts to reduce the ED overcrowding and boarding.

4) Collaborates with law enforcement, state agencies, schools, residential treatment facilities, hospitals, primary care clinicians, and health centers

5) Fosters positive professional relationships with peers in partnering agencies such as DMH, DOI, EOHHS, and MassHealth.

6) Ability to understand and utilize the Massachusetts Behavioral Health Access (MABHA) and Expedited Psychiatric Inpatient Admissions (EPIA) process by accessing the website and locating potential openings in mental health and substance use disorder services for referrals.

7) Experience navigating behavioral health insurance carriers, coverage, and processes.

8) Arranges transportation when needed for patients diverted or discharged from the ED.

9) Provides statistical and quality data when requested.

10) Manages 24/7 access to capacity information and other outpatient and diversionary levels of care. 

11) Manages tracking and reporting as required.  

12) Demonstrates knowledge and experience with behavioral health and SUD care and treatment. 

13) Represents and supports the mission and philosophy of the Departments of Psychiatry, Emergency Medicine, and Emergency Psychiatry service.  


You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Science (Required), Master of Science


Advanced Cardiac Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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