Community Health Worker - Baystate Health

Req#: R20003
Category(s): Allied Health Clinical Professional, Community Health Worker
Full Time / Part Time: Full-Time
Shift: First

We are looking for a Community Health Worker to join our team!

Resume required with application


  • 40 hours position; 8:00am – 4:30pm
  • Monday – Friday
  • Springfield, MA


  • Certified Community Health Worker Certificate (required)
  • 2 years experience in a community setting (2 years experience of Community Health Worker preferred)
  • Driver's License (required)

Baystate Medical Center is a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School-Baystate. Includes Baystate Children’s Hospital, the Wesson Women and Infants’ Unit, the region’s only Level 1 Trauma Center, and more. 

As the community’s major referral hospital, we provide a wide range of services now for more than 140 years to include emergency, surgery, cancer, heart and vascular, obstetrics, behavioral health, therapy and more.

  • More than 700 physicians on active and courtesy staff across our health system
  • More than 197,000 Emergency Department and Urgent Care visits annually at Baystate Health
  • More than 4,000 babies delivered each year across Baystate Health hospitals
  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Melanie Bischoff, Healthcare Recruiter



The Community Health Worker (CHW ) is responsible for proactively helping patients and their families navigate and access health and community services while adopting healthy behaviors. The CHW works as a member of the care team through an integrated approach to care management and community outreach. The CHW works to promote, maintain, and improve the health of patients and their family by providing social support and informal counseling. The CHW partners closely with different providers, patients, and outside organizations and is responsible for facilitating communication between patient and care teams across the care continuum, and providing culturally appropriate health education and self-management support. Additionally, the CHW will collaborate within a team-based care delivery model to improve the health and lives of our community members.  The CHW will participate in the development and implementation of innovative cost-effective and quality improvements delivery system changes that proactively meet the complex needs of our patients including efforts to manage their behavioral and social needs in addition to their medical care. The CHW engages in reporting out required Public Health outcomes information as required by state and federal guidelines. The CHW mentors and precepts CHW apprentices to provide guidance as they grow into their position. The CHW partners and collaborates with local community organizations, committees, and educational entities for the expansion of knowledge, best practices, and improvements to the care of patients.  

Job Responsibilities: 

1) Target and outreach, including home visits, to the most vulnerable and at-risk patients and establish positive and supportive relationships

2) Proactively assist with medication adherence, reminding patients about upcoming appointments, arranging transportation assistance, and other services patients may need

3) Act as the primary contact person within the clinic for enrollment of new members and educates patients on all aspects of the healthcare delivery system

4) Conduct Care Needs Screenings to the extent of his/her capability

5) Coach patients ineffective management of their chronic conditions and establish healthy habits specific to their care plan to continually improve self-care

6) Provides basic health education in individual or group sessions and helps patients to develop health management plans that support the achievement of their individualized health and wellness goals

7) Help patients in identifying and utilizing community resources using databases, in addition to scheduling and accompanying them to appointments, and assisting with the completion of the application for programs for which they may be eligible

8) Facilitate communication and coordinate services between providers; work collaboratively and effectively within a multidisciplinary team

9) Builds and maintains positive working relationships with the clients, providers, supervisors, and all staff

10)Continuously expand knowledge and understanding of community resources and services, public health prevention, and evidence-based intervention programs provided

11) Effectively works with people from diverse backgrounds, including translators, in reducing cultural and socio-economic barriers between clients and institutions

12) Develops and implements culturally and linguistically tailored educational and support activities

13)Collaborates with the care team to track, monitor, and report on specified disease-related and patient tracking measures

14) Documents activities, service plans, and results in inappropriate data collection tools and/or EMR in a clear and concise manner

15) Mentor/precept CHW Apprentices

16) Reports out required Public Health outcome information as required by state and federal guidelines.

17) Collaborates with local community organizations, committees, and educational entities to improve the knowledge and best practices for the community and CHW team.

Required Work Experience: 

2 years of experience working as a Community Health Worker preferred

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

Bilingual skills preferred and specific to the patient population being served.

Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet

Strong communication and writing skills

Excellent time management and organizational skills

•Willingness to work some weekend/evening hours depending on the project and community needs, such as advocacy and community capacity building activities

Demonstrated ability to work as an effective team member in a complex and fast-paced environment

Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients

Must have the ability to work with highly sensitive and confidential information

Proficient use of public transportation or MA Drivers license required

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required), High School Diploma


Certified Community Health Worker – Board of Certification of Community Health Workers, Driver License – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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