Social Worker; Behavioral Health - Baystate Health

Req#: R25840
Category(s): Behavioral Health, Social Worker; Behavioral Health
Full Time / Part Time: Full-Time
Shift: First

Program Information:

Baystate Health’s Child Behavioral Health program was recently awarded a new 5-year federal grant from Substance Abuse and Mental Health Services Administration (SAMHSA) to expand the existing Baystate early childhood mental health program. This project will establish a center (Baystate Behavioral Health Center for Young Children and Families: CYCAF) targeting mental health issues in very young children and parent-child dyads / families. The funding from the grant will support a five-year effort to establish and grow this innovative center at Baystate. CYCAF has the overarching goal of expanding current early childhood mental health services at Baystate to build social and emotional wellness for infants and young children in the region by increasing availability and access to evidence-based early childhood mental health evaluation and treatment. This overarching goal will be accomplished through systematic implementation strategies including training, consultation and care coordination across child serving services that will lead to prevention, promotion, and intervention for early childhood behavioral health needs. This expansion project will focus on multi-generational mental health interventions and services that focus on early relational health for caregivers and young children between the ages of 0-5 years with demonstrated risk for or early signs of mental illness, including children with a history of in-utero exposure to substances. CYCAF will also prioritize families with infants and young children impacted by systemic disparities limiting access to quality mental health services and Latinx children. At the current time, this new innovative Center is in the planning stages, with formal funding of the Center to begin on October 1, 2023.

Summary Description:

Accountable for the effective administration and efficient allocation and utilization of available clinical resources in either a Partial Hospital Program (PHP), Integrated Behavioral Health (IBH) or Outpatient Behavioral Health setting (OP). The Behavioral Health Clinical Supervisor reports to and works under the supervision of the Medical Director and Program Manager (PHP), Practice Manager (IBH or OP), or Director of Behavioral Health (BFMC PHP) to provide effective clinical supervision and leadership and to ensure all policies and procedures are efficiently carried out throughout the program.    Reporting directly to the Clinical Supervisor are all clinical program staff except for the psychiatrists and advanced practice nurses. Under the direction of Program and Medical Leadership, the Clinical Supervisor assists in planning and implementing methods of care delivery that are consistent with the established model of care.  The Clinical Supervisor supports awareness among all staff of clinical and operating performance and general hospital cost-containment methods.

Works with Program and Medical Leadership in the supervision and coordination of staff regarding all clinical issues, scheduling, orientation, training, competencies and staff development.  The Clinical Supervisor is responsible for assisting in performance evaluations, wage changes, disciplinary actions, hiring, termination and similar actions.  The Clinical Supervisor, in concert with Medical and Program/Practice Leadership, investigates and resolves complaints and problems that have been referred to the incumbent.  The Clinical Supervisor continually updates clinical knowledge and skills in Behavioral Health through consultation, formal and informal education, and review of current literature.

The Clinical Supervisor creates a culture that values and supports inquiry and learning and fosters a highly engaged workforce.  In addition, establishes and maintains collaborative relationships with professionals within and outside the hospital organization, including professional organizations, mental health agencies, and graduate schools that may send students for training.  Under the direction of the Medical and Program/Practice Leadership, the Clinical Supervisor participates in health system-wide behavioral health initiatives as assigned.


Job Requirements:

1)  Under the direction of Medical and Program/Practice Leadership, supervises all program staff and is responsible for implementation and coordination of quality behavioral health services.  Supervises daily operations and ensures service coverage and meeting service access standards.

2)  Conducts regular supervision meetings with clinical staff, providing verbal and written feedback to achieve learning goals and clinical competency, and provides clinical direction for professional development. Monitors and promotes staff compliance with administrative tasks and functions. Contributes to the overall clinical excellence of the service by modeling and teaching quality clinical practices. Provides and/or arranges for in-service training of staff to develop and maintain clinical competency. Ensures that clinical care in the Program or Practice meets quality criteria established by the Department.   

3)   Coordinates activities including recruiting, interviewing, hiring, orienting, training and evaluating staff.  Makes effective recommendations on employee hire, transfer, promotion, wage change, discipline, termination and similar actions. Completes performance evaluations in conjunction with Medical and Program/Practice Leadership. When needed, uses progressive disciplinary process with staff who have job performance issues.     

4)   Participates in program development, including the study and implementation of interdisciplinary innovations in evaluation and treatment and system-wide coordination of care.  Collaborates with Medical and Program/Practice Leadership in service policy planning and development.         

5)  Develops strong and open liaisons and close working relationships internally and externally with appropriate service providers.  Participates in appropriate professional meetings and conferences.  

6)  Supervises and maintains a coordinated information system, including program statistics, performance indicators, such as for access, productivity, patient satisfaction and outcomes, as indicated by departmental needs.    

7)   Supervises and maintains a coordinated information system, including program statistics, performance indicators, such as for access, productivity, patient satisfaction and outcomes, as indicated by departmental needs.    

8)  Develops, modifies and maintains procedures, standards and manuals. Works with Medical and Program/Practice Leadership to ensure compliance with Joint Commission and other regulatory agency standards, laws and regulations as they apply to Behavioral Health services. Ensures adherence to all health and safety requirements.  Prepares records and reports as required.  Monitors and evaluates clinical documentation and assures compliance with regulations and standards. In addition, develops, implements and reports Performance Improvement activities in conjunction with Medical and Program/Practice Leadership.         

9)  Monitors and assures staff competencies, continuing education requirements, licensure, and certifications are current.  Assists to promote, coach and guide the continuing professional development and growth of staff.  Serves as a role model for professional development to the staff.         

10)  Participates in and assists with the preparation of the budget and ensures adherence to budgetary limitations/expectations.  With the Program/Practice Manager, maintains awareness of cost center financial performance assists with the development of priorities for purchase of capital equipment, efficient operations, optimal use of resources and proper billing practices.         

11)  Performs direct clinical care as indicated by the needs of the department and budgeted clinical FTE for the position.  

12)  In Outpatient and Integrated Behavioral Health, maintains strong collaborative relationships with partners and leaders in Medical Specialty Practices (OP) and the Primary Care Service Line (IBH).  In OP, this includes seeking opportunities to maximize the value of collaborative care for patients with co-occurring medical and behavioral health disorders, including developing partnerships with new specialties as indicated.  For IBH, this includes maintaining relationships and regular contact with leaders in primary care practices where IBH clinicians are working, as well as with Primary Care Service Line leadership regarding larger strategies of IBH implementation and optimization 

13)  In PHP, works with Medical and Program Leadership to develop and maintain evidence-based models of care and efficient operations to assure clinical excellence, access to care and financial viability.  Provides supervision and guidance to the multidisciplinary care team to assure orientation and training, ongoing performance competency, adherence to clinical models of care and regulatory and accreditation compliance, ongoing professional growth and employee engagement.    

14)  As a psychologist leader in the Behavioral Health Service Line, may participate in activities that promote the discipline of clinical psychology and its contribution to the mission of Baystate Health, including support of psychology internships and training programs, supervision of psychologists working toward independent Clinical Psychologist licensure, and participation in system-wide education, quality and performance improvement initiatives. May perform psychological testing and/or supervision of psychological testing as required by the clinical needs of the department.   

15)  Human Resources: Coordinates interview and selection processes for candidates.  Initiates disciplinary actions when needed up to and including the dismissal of personnel. Reviews performance of personnel, providing individuals with feedback regarding their performance and, in collaboration with these individuals, identifies strategies for the continuous improvement of their performance.  Assists to promote, coach and guide the continuing professional development and growth of staff.  Ensures the development of an orientation program that prepares new personnel for their roles and responsibilities and in-service programs that promote the ongoing development of staff.  Monitors and assures staff competencies, continuing education requirements, licensure, and certifications are current.  Provides effective leadership to supervisory staff in all areas of human resource management (e.g., interviewing, hiring, competency evaluations, disciplinary actions, staff development, etc.). 

16)  Operating Performance: Prepares and submits a budget that results in the acquisition of resources that ensure the department’s success.  Monitors budget so that financial, volume and productivity goals are achieved.  Identifies and implements strategies that enhance the financial viability of the programs (e.g., productivity, cost reductions, marketing, revenue enhancement, and/or approaches to increase volume).  Assures proper billing practices to minimize denials.  Coordinates the evaluation and purchase of capital equipment and related items.  Reports to BH Director of Behavioral Health on budget parameters during the fiscal year. Signs off on departmental purchases and expenditures that do not require Director approval.    

17)  Policies and procedures: Develop and implements policies, procedures, and standards that support the clinical program.  Reviews policies and procedures on an annual basis and revises them as needed.  Ensures program is in compliance with various regulatory agency and hospital standards (e.g., TJC, DPH, CMS, OSHA). 

18)   Other duties as assigned by the BH Director of Behavioral Health.  This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.       

Education and Licensure Requirements:

Doctorate in Psychology with a Massachusetts' Psychologist licensure OR a MSW with a Massachusetts' LICSW licensure

Minimally Required Experience:
 Supervisory experience in an outpatient behavioral health setting, partial hospitalization setting, psychiatric inpatient setting, or other comparable psychiatric treatment setting required.  Treatment of individuals with co-occurring psychiatric and substance abuse disorders desirable.         


  Individual, group and family therapy with adults and/or children with psychiatric disorders. Ability to provide clinical supervision.  Ability to work in a team oriented multidisciplinary arena recognizing the importance of promoting optimum team coordination and functioning.         



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At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Doctor of Psychology (Required)


Licensed Psychologist – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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