Inpatient Direct Care Nurses - Baystate Health

Req#: R18169
Category(s): Nursing, Inpatient Direct Care Nurses
Full Time / Part Time: Full-Time
Shift: First

Baystate Health, western Massachusetts’s premier healthcare provider, and home to Baystate Medical Center (BMC) is looking for a Clinical Resource Nurse.

The Clinical Resource Nurse is a Registered Nurse who demonstrates the ability to coordinate patient care to meet the complex needs of the patient population on the unit. This nurse will support and promote all education, quality, patient safety initiatives, and a solid commitment to the patient experience. In addition, this nurse will role model and mentor problem solving and critical thinking. Communication with all health care team members will be respectful and professional. A commitment to one's professional development is essential in this nursing leadership role.

Job Requirements:

1) Competent in Medical-Surgical – Telemetry nursing. Acts as a clinical resource for the staff. Proficient in all clinical skills that are appropriate to those units. Knowledge in accessing clinical resources. Acts as a role model and mentor to staff who do not possess the skill set of any such procedure or initiative.

2) Maintains a professional demeanor by promoting an atmosphere of teamwork along with a positive and supportive work environment.

3) Positively supports all patient care initiatives and communicates the connection to evidence-based practice, contributing to positive patient outcomes.

4) Respectfully communicates and creates a healthy work environment by valuing each team member's contribution to quality patient care.

5) Possess insight into the staff's competency skill set and patient acuity when creating assignments, as well as delegating tasks appropriately to the skill level of each staff member.

6) It is open to and invites constructive criticism. Has an awareness of the needs of the unit and is flexible to the evolving complexity of the unit's activity. Evaluate a clinical or staff member's concern and make appropriate changes or recommendations.  

7) Committed to prioritizing patient safety and quality of care as evidenced by meeting the Core Measure, NDNQI, HCAHPS, and other organizational goals.

8) Efficiently facilitates the flow of the patient care unit; reports, admissions, transfers, and discharges. 

9) Promotes high-quality patient care by consistently meeting the patient's and family's expectations of excellent care; proactively engaging patients and families to identify expectations and goals of this admission.

10) Committed to one's professional development by attending all in-services and key nursing practice meetings and sharing information with other patient care team members.

11) Demonstrates to staff where to locate online resources. Role models problem solving when a practice challenge arises. It takes time to coach staff on new or low-frequency procedures. 
Has a professional Communication style and maintains a professional appearance.

12) Attends all in-services that pertain to practice change and actively participates in discussions regarding the change. Can champion the change by understanding the connection between evidence-based practice and positive patient outcomes. Is comfortable with the nay-sayers and can maintain an attitude of can-do rather than won't-do.

13) Communication – Uses the operating principles of Baystate Health. Provides feedback to supervisors/managers on any nurse practice concerns. Listens respectfully. Know one's body language during interactions with team members, patients, and families.

14) Can assign patients appropriately to staff based on the nurse's skill set, i.e., new grad vs. experienced RN or Wound Care Nurse vs. Reiki or Peritoneal Dialysis. Can also ensure that delegated tasks to the C.N.A.'s are within their scope of practice.

15) Flexible to unit changes, can prioritize needs, assigns staff appropriately, and regroup when acuity increases, admissions, and discharges co-occur. Open to feedback from the team and/or asks for input on how the day is going and what, if any, ideas the staff has to improve it.

16) This nurse will do assistance with core measure tracking. Any missed core measure component will be communicated to the following shift for completion. This nurse will know about all measurable quality initiatives and HCAHPS and prioritize patient safety and satisfaction throughout the change. As a result, interruptions will be minimized during crucial medication administration times. 

17) This nurse will be aware and committed to the efficient flow of patients on and off the unit. All efforts will be made to ensure that report is taken promptly; patients arrive on the floor with the patient care team ready to provide care. Assistance with discharges and transfers will also be provided. 

18) The use of the whiteboard will be expected as a tool to capture what the patient's goals are for each hospitalization. In addition, this nurse will check in with patients and families and assess their expectations for admission. This information will be communicated via the whiteboard and face-to-face communication with the primary RN.

19) Self-motivated and committed to lifelong learning by attending professional and hospital-supported in-services and programs.

20) Demonstrates and models principles of service excellence in support of the patient experience and SPIRIT program.

Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs.

  • Location: Baystate Medical Center, Springfield MA
  • Dept: Interventional Radiology
  • Hours: Full Time
  • Shift: Day- 7a-5:30p, 4 – 10 hour shifts
  • On Call Required

All correspondence can be directed to:

Jessica Morse

Healthcare Recruiter

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Nursing Degree, Diploma in Nursing (Required)


Advanced Cardiac Life Support – ACLS, Basic Cardiac Life Support – American Heart Association, PALS – Pediatric Advance Life Support, Registered Nurse – State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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