Behavioral Health Program Support - Baystate Health

Req#: R27240
Category(s): Behavioral Health, Behavioral Health Program Support
Full Time / Part Time: Full-Time
Shift: First

Summary Description:
Responsible for the day-to-day management of program operations for the Griswold Center. Collaborates with Medical Directors to ensure the efficient allocation and utilization of available clinical resources, including developing and managing departmental budgets. Reporting directly to the Program Manager is the Clinical Supervisor(s) for the adult and/or substance and/or child teams of the Griswold Center.  In collaboration with medical leadership and supervisors, assists in planning and implementing methods of care delivery that are consistent with the established model of care.  Directs, supervises and coordinates personnel and activities including evaluation, scheduling, orientation and training. Make effective recommendations on employee transfer, promotion, wage change, discipline, hire, termination and similar actions. Provides direct clinical supervision to clinicians employed at the Griswold Center, including students. Directs training and development efforts for clinical and non-clinical staff in order to ensure competency.  Supervise performance improvement (PI) and utilization management efforts for programs and services. Participates in development of program-specific strategic, marketing, and business development plans and actively participates in the development of strategic plans for the service line. Develops and implements action plans that contribute to the accomplishment of the strategic plan for the programs.Works collaboratively with the manager, outpatient practices, assigned to support the Griswold Center to optimize business process including billing, utilization, and reimbursement.

Job Requirements:

1) Human Resources: Coordinates interview and selection processes for candidates.  Initiates disciplinary actions when needed up to and including the dismissal of personnel. Reviews performance of personnel, provides individuals with feedback regarding their performance and, in collaboration with these individuals, identifies strategies for the continuous improvement of their performance.  Assists to promote, coach and guide the continuing professional development and growth of staff.  Ensures the development of an orientation program that prepares new personnel for their roles and responsibilities and in-service programs that promote the ongoing development of staff.  Monitors and assures staff competencies, continuing education requirements, licensure, and certifications are current.  Provides effective leadership to supervisory staff in all areas of human resource management (e.g. interviewing, hiring, competency evaluations, disciplinary actions, staff development, etc.).

2) Operating Performance: Prepares and submits a budget that results in the acquisition of resources that ensure the department’s success.  Monitors budget so that financial, volume and productivity goals are achieved.  Identifies and implements strategies that enhance the financial viability of the programs (e.g., productivity, cost reductions, marketing, revenue enhancement, and/or approaches to increase volume).  Assures proper billing practices to minimize denials.  Coordinates the evaluation and purchase of capital equipment and related items.  Reports to BH Director of Behavioral Health on budget parameters during the fiscal year. Signs off on departmental purchases and expenditures that do not require Director approval.

3) Strategic Planning: Develops and implements department-specific marketing, business development, and strategic plans.  Participates in strategic plans for the division.  Develops annual goals and objectives. Identifies and implements strategies that enhance the financial viability of the programs (i.e. cost containment actions and/or approaches to increase volume.)  Actively participates in the management team of the Behavioral Health Service Line. Acts as a resource to other managers within Behavioral Health when needed. Participates as requested in Service Line and hospital committees such as Performance Improvement (PI) and other work groups on specific initiatives. Represents service line at hospital committees as assigned (e.g. Leadership Council, JC Prep Team, etc.) 

4) Program Development: Develops and implements action plans that contribute to the accomplishment of the strategic plan.  Analyzes program strengths, weaknesses, opportunities and threats to serve as a basis for program or service review, revision and redesign.  Reviews and revises programs and services as needed to insure success and continuous performance improvement.  Participates in the development and implementation of a marketing plan that develops a positive image of the program and results in positive relationships with other health care personnel and community agencies.  Participates in the development of business development plans to improve financial performance and viability of the program.  Identifies program outcomes and develops and oversees Performance Improvement (PI) program, including collecting, analyzing and reporting data.  Develops annual goals for program that are consistent with Service Line, Division and Health System goals and takes steps to ensure goals are ac

5) Policies and procedures: Develops and implements policies, procedures, and standards that support the clinical program.  Reviews policies and procedures on an annual basis and revises them as needed.  Ensures program is in compliance with various regulatory agency and hospital standards (e.g., TJC, DPH, CMS, OSHA).

6)Job Relationships:  Accountable to BH Director of Behavioral Health.  Collaborates with outpatient Medical Directors and other Program/Service Line managers to ensure that services are in compliance with required standards and consistent with objectives and goals identified in the strategic plan for service line, the division and the health system.  Develops effective professional working relationships with patients, families, the behavioral health multidisciplinary teams, members of the health system administration, hospital departments and members of the Medical Staff.

7) Managed Care: Coordinates managed care efforts for the areas of responsibility and works to ensure optimal reimbursement and effective relationships with payors. Participates in managed care contract development and maintenance activities.

8) Record keeping: Supervises and maintains a coordinated information system, including program statistics, operational statistics and clinical records that meet organizational and regulatory requirements.  Monitors and evaluates documentation of treatment and assures compliance with regulations and standards.

9) Continuous Quality Improvement: Responsible for the quality of departmental services as evidenced by staff supervision activities, and quality and performance improvement (PI) activities. Addresses complaints regarding care issues. Conducts staff meetings at least monthly to communicate with programs regarding staff issues and information related to administrative or clinical concerns. Leads patient satisfaction improvement efforts and reports to Director, Chairman and PI Committee with regard to progress of these ongoing efforts. 

10) Provides Clinical supervision to all Clinicians and Supervisors employed at the Griswold center, including students. Responsible for regular practice inservices, and supporting the implementation of evidence based practice at the Griswold Center.

11) Other duties as assigned by the BH Director of Behavioral Health.  This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Minimally Required Experience:
At least 5 years of experience with increasing responsibilities in supervisory/management positions, behavioral healthcare setting preferred.

Preferred Experience:
Supervisory or management experience in a setting that delivers primary and/or specialty mental health care

Ability to provide sophisticated clinical supervision, sensitively address human resource–related issues, and work in a team oriented multidisciplinary arena recognizing the importance of empowering optimum team coordination and functioning. Ability to understand, empathize and work with children and adults with disorders and conditions requiring behavioral health treatment, and their families.  Demonstrated competence in maintaining accreditation (e.g., TJC) and state licensing (e.g., DPH, DMH) standards and other regulatory bodies’ requirements.

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At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Science: Mental Health Services (Required)


Licensed Social Worker – State of Massachusetts, LMHW or PHD – LMHW or PHD

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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