Pharmacy - Baystate Health

Req#: R23014
Category(s): Allied Health Clinical Professional, Pharmacy
Full Time / Part Time: Full-Time
Shift: First


This position includes a $4,000 Sign On Bonus

The primary responsibilities of the Flex Team certified pharmacy technician do not differ significantly from the Certified Pharmacy Technician II position. The flex technician will work under the supervision of a licensed pharmacist and assist in various activities of the pharmacy department. 
The primary differentiation for this technician position is the expectation for the team member to be flexible in their daily work location (as defined by BH Pharmacy policy and procedure) and to ensure appropriate training and understanding of workflows, policies, procedures, etc. across each of the acute care pharmacy locations. These employees will be expected to support non-sterile and sterile medication compounding, as well as TPN compounding and hazardous sterile compounding to support oncology patient care in the acute or outpatient setting.

The Flex pharmacy technician is responsible for the essential functions and responsibilities outlined in this document, noting every employee is expected to perform other similar and related duties as assigned. Leadership has the right to change or add to the job responsibilities based on changes in workflows or processes as necessary.

The employee is expected to: Obtain and maintain appropriate knowledge and understanding of Baystate Medical Center/Baystate Health (BH) Pharmacy Services. This knowledge includes the values, policies, and procedures of BMC/BH and BH Pharmacy Services.

Understand major job responsibilities and performance factors that help meet the responsibilities, which include:  Drug Distribution; Dedication to Quality Improvement Initiatives; Customer Service & Teamwork, Attendance.

Demonstrate commitment and dedication to patient-centered delivery of care


1) Distributive Pharmacy Services:

Demonstrates thorough knowledge and understanding of the various roles, duties. and responsibilities of pharmacy technicians as well as pharmacy operations in the organization in order to perform these functions associated with their roles to support the drug preparation and distribution system in accordance with regulatory and compliance standards. The Certified Pharmacy Technician II is expected to support the functions of the Certified Pharmacy Technician I duties and responsibilities, including central pharmacy drug distribution (e.g. carousel); automated dispensing cabinets (e.g. Pyxis), basic non-sterile compounding (USP 795), and sterile compounding (USP797).

2) Dedication to Quality/Safety

Understands the BH pharmacy locations and shifts and is familiar with the expectations of the technician role and various specialty areas/roles.

Maintains a working knowledge of medication error prevention methods and handling/preparation techniques for high-risk or high-alert medications, including LASA medications

Participates in the Unit Inspection process to ensure medication storage areas meet regular requirements and medication inventory is accurate and appropriate for use.

Participates in medication/safety event reporting and resolutions as appropriate.

3) Customer Service & Teamwork: 
Interacts effectively with other members of the department and health care team regularly. 
Maintains attentiveness to the rights of patients. Maintains confidentiality of patient information.
Triages orders, determine priorities, processes orders, and notify the pharmacist as appropriate. 
Communicates effectively with the team and external colleagues. This includes receiving/referring incoming calls to the department that handles the pharmacy window.

4) Participates in the BH staff development program – Performance Evaluation (PE) and works to meet departmental, professional, and personal goals

5) Participates in the training and/or orientation of new pharmacy employees as needed

6) Employee is aware of and follows BH attendance policy

7) USP 797 Sterile Compounding and TPN Compounding:
The employee demonstrates proficiency in all aspects of sterile compounding and TPN compounding workflows and associated automation/technology.  Understands and adheres to all applicable USP797 and associated regulatory requirements related to sterile compounding, including continuing education requirements and testing/validations. 

8) USP 800 Hazardous Sterile Compounding:

Understands USP800 regulations as they relate to hazardous drug compounding and associated PPE requirements needed for use in compounding hazardous medications.

Employees support acute care and outpatient oncology patient care.  These employees demonstrate proficiency in all aspects of hazardous compounding workflows, PPE requirements, and associated regulatory requirements related to USP 800, including continuing education requirements and testing/validations.

Minimally Required Experience:


Preferred Experience:

1) Previous Pharmacy Technician experience preferred


Possesses good interpersonal, verbal, and written communication skills

Understands the principles of staff engagement

Proficient in computer skills (MS Word, Excel, PowerPoint) preferred

Ability to work independently

Demonstrated math skills

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



High School Diploma (Required)


Certified Pharmacy Technician – Pharmacy Technician Certification Board, Pharmacy Technician – Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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