Unit Clerical Support - Baystate Health

Req#: R24937
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Full-Time
Shift: Third

Thank you for applying to Baystate Health. Please note the following about these positions:

$2000 sign on bonus for full time (pro-rated for part time)

Cardiac Monitor Technicians/Operations Associates serve a dual role of providing cardiac monitor coverage and clerical coverage simultaneously. Must be able to multitask in this role.

Department: Short Stay


40 hours-2p-10:30p

36 hours-6p-6:30a

36 days-6a-6:30p

24 hours-6a-6:30p

Rotating weekends and holidays required.

*Hours and availability subject to change*


Reports to the Nurse Manager, but daily activities are coordinated by the charge nurse. Independently works with the patient and family-centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records, and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient throughput on the unit. Performs functions necessary to process direct admissions to the unit. Acts as a receptionist for visitors to the unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions.

Job Responsibilities: 

Observes cardiac monitors. Identifies and reports irregular rhythms to a registered nurse for interpretation and intervention. Records and processes EKG monitor strips for defined cardiac patient populations. Assures proper placement and maintenance of all monitoring equipment

Must take and pass the required dysrhythmia course (telemetry) within 6 weeks of hire

Bed Management: Tracks, prioritizes, and assigns beds. Communicates with BMD and BM for admissions, discharges, and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data and advises Charge Nurse of changes.

Communication: Provide report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next-day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members.

Serve as a unit-based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, i.e. initiate phone calls, send faxes, and call consults as directed by Zoned Hospitalist.

Maintains patient charts in proper sequence and labels pages with patients' names. Prepares record prior to transfer and discharge. Explains and obtains signatures for Medicare forms.

Unit Resource: Functions as a greeter for the arrival of new patients/families to the unit/department. Assists other departments with information and or answers to questions as requested.

Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs.

Required Work Experience: 

Previous clerical and customer service experience; experience in a healthcare setting preferred.

Skills and Competencies: 

Computer literate, Critical thinking skills, Ability to organize and prioritize, Ability to read and write in English, and/or unit-specific competencies.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Associate of Arts, Associates of Science, GED or HiSET (Required)


Basic Cardiac Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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