Social Worker - Baystate Health

Req#: R17560
Category(s): Behavioral Health, Social Worker
Full Time / Part Time: Full-Time
Shift: First

Summary Description:

The CPHP Team Supervisor in the Child Partial Hospital (CPHP) reports to and works under the CPHP Program Manager's supervision, in collaboration with the CPHP Leadership Team.  The CPHP Team Supervisor is accountable for: the day-to-day clinical treatment programming and quality outcomes, patient/family satisfaction, staff engagement, motivation, and competence in CPHP/SCIP.  The  CPHP Team Supervisor oversees the program's therapeutic milieu, working with all program staff across disciplines to ensure all policies and procedures are efficiently carried out throughout the program.  In addition, the  CPHP Team Supervisor collaborates with the CPHP Clinical Supervisor in the development,  implementation, and data-supported evaluation of clinical programming, the development, and dissemination of program policies and procedures, scheduling, training/orientation, staff education, workforce planning, and related activities.   CPHP includes a multidisciplinary team consisting of psychiatrists, clinical nurse specialists, masters-level case managers, registered nurses, teachers, and mental health counselors, as well as residents, students and interns. The  CPHP Team Supervisor has direct clinical supervisory oversight of the mental health counselors and other staff or students/interns as assigned. The  CPHP Team Supervisor is responsible for performance management, hiring,  and similar actions for these direct reports.   Establishes and maintains collaborative relationships with professionals within and outside the hospital organization, including referral sources, professional organizations, mental health agencies, and schools/programs that may send students for training.  Under the direction of the Program Manager, the CPHP Team Supervisor participates in health system-wide behavioral health initiatives as assigned.

Adheres to system and department compliance policies and any and all applicable laws and regulations. Performs other duties as assigned.

Job Requirements:

1) The CPHP Team Supervisor serves as a clinical resource and role model of clinical excellence for staff.  Delivers on service promises, as evidenced by outcome metrics in all unit practices and programs. Promotes and models team-based care consistent with trauma-informed, patient-centered, recovery-focused principles of clinical practice.


 2) The CPHP Team Supervisor, in collaboration with the CPHP Leadership Team, leads a positive work environment that facilitates the delivery of excellent patient and caregiver experiences in all areas under his/her responsibility.  Maintains staff engagement.  Supports individual and collective practices that reflect the core competencies of the organization.  Initiates and manages necessary change, providing support and resources to staff.  Seeks opportunities to build working alliances across disciplines and creates opportunities for shared governance to solve problems effectively.


 3) The CPHP Team Team Supervisor is a leader who is highly visible within the program setting and is responsible for the management and clinical support of the therapeutic milieu.  As assigned and required by program needs, may also provide coverage or back-up support for Behavioral Health Clinicians.   Performs quality improvement monitoring to assure optimal safety, patient progress, and outcomes of care.  Leads collaborative efforts across disciplines to meet patient care needs.


 4) The  CPHP Team Supervisor is a steward of financial resources.  In collaboration with the leadership team, establishes expectations, and holds staff accountable regarding delivering high quality, affordable care.  Assists in management/tracking of staff scheduled hours and timesheet approval.


 5) Fosters learning and professional growth opportunities for all staff, providing supervision to bachelors and master level mental health counselors.   The CPHP Team Supervisor is assigned to provide supervision for masters level staff in support of license eligibility.  Provides regular verbal and written feedback as needed to staff to achieve learning goals and clinical competency, and provides clinical direction for professional development. Monitors and promotes staff compliance with administrative tasks and functions.


 6) Provide daily work direction, including scheduling and workflow,  and clinical supervision for CPHP personnel in everyday activities. Oversees orientation, training, and scheduling for assigned staff.  Contributes to the Program Manager's input on effective recommendations on employee hires, transfers, promotions, wage changes, corrective action, termination, and similar actions.   Is responsible for the evaluations of mental health counselors; may be assigned other staff evaluations as needed.


 7) In collaboration with  the leadership team, develops, modifies and maintains procedures, standards and manuals and ensures compliance with Joint Commission and other regulatory agency standards, laws and regulations as they apply to behavioral health services. Ensures adherence to all health and safety requirements.  Prepares records and reports as required.  Promotes optimal use of electronic medical record, and monitors and evaluates clinical documentation and assures compliance with regulations and standards.


 8) Is responsible for the program implementation of clinical initiatives and enhancements, as developed by the leadership team.  Works directly with staff in assuring initiative guidelines are properly enacted, problem-solving with staff on challenges, and holding staff accountable for their role.



See below requirements

Minimally Required Education: Master's Degree of MSW

Licensure Required: Must have active Massachusetts' licensure for either LCSW (minimum requirement), LICSW (preferred) or LMHC (preferred). Will also consider LMFT

Minimally Required Experience:

Minimum of three or more years in hospital-based, multidisciplinary mental health setting; leadership experience required


Individual, group, and family therapy with children and adolescents experiencing acute psychiatric disorders.
Ability to provide clinical supervision.
Ability to work in a team oriented multidisciplinary arena recognizing the importance of promoting optimum team coordination and functioning.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Doctorate (Required), Master of Science (Required)


Independent Licensure: LICSW, LMHC, LMFT, or Psychologist in Massachusetts – Various

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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