Patient Care Technicians - Baystate Health

Req#: R25294
Category(s): Clinical Support, Patient Care Technicians
Full Time / Part Time: Full-Time
Shift: First


Reports to the Nurse Manager, in collaboration with the unit charge nurse and nursing staff. Expected to assist in the maximization of functional independence and morale of patients on the ACE unit and with dementia focusing on the patients' abilities. 
Provision of positive emotional environments for dementia patients by recognizing and addressing their needs and promoting independence with ADLs' toileting, ambulation, and nutrition. 
Forms a variety of technical tasks and responsibilities including direct patient care, assisting with hygiene, 
ADLs, toileting, ambulation, and nutrition. Promotes and supports families caring for dementia patients to allow them the opportunity to have therapeutic relationships. Management has the right to change or add to job responsibilities at any time.

Job Responsibilities: 

1) Develop and maintain good human relations skills. Consistently display a respectful, empathetic and caring attitude toward patients and families. Interact with members of the health care team; RN, PCT, MD., etc. professionally. Accept changes in assignments to accommodate the patients' needs. Accept constructive criticism as demonstrated by positive behavioral changes if indicated. 

2) Maintain a safe environment for the patient. Demonstrates knowledge and skill in maintaining a safe environment. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas, (i.e., healing garden, activity room). 
Transports patients in wheelchairs to these areas. Reports safety hazards to the RN. 

3) Provide age-appropriate care to patients. Demonstrate knowledge of developmental stages for the adult and geriatric age groups and applies developmental theories and concepts when implementing care for these patient populations 

4) Provide age-appropriate care to patients. Demonstrate knowledge of developmental stages for the adult and geriatric age groups and applies developmental theories and concepts when implementing care for these patient populations 

5) Assists patients with ambulation assistance and assistive devices
within unit parameters. Documents as appropriate and communicates to the care team distance ambulated and frequency

6) Assist and support with nutrition and feeding. This included setting up meals, feeding, and coaching. 

7) Assistance with cognitive activities individually or in small groups and monitoring for safety and unusual behaviors. 

8) Participates in purposeful hourly rounding, ensuring the environment is free of safety hazards, assisting with repositioning, toileting needs, and ensuring all necessary items (phone, call bell, nourishment) are in reach. Assures TABS and bed alarms are on and activated when appropriate. 

9) Responsible for the management of assistive device supplies, palliative care room supplies, and maintenance of activity room and quiet room. 

10) Participates in competency validations, educational activities, and staff meetings. Complete all mandatory in-services and web strategies 100% of the time. 
Attends mandatory validations. Attends all additional programs as required. Continually seeks to improve skill level and knowledge base.

11) Communicating with patients they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact and smiling, and demonstrates interest in connecting with patients.

Required Work Experience: 

1) previous customer service, experience as a direct health care provider, CNA, HHA, or PCA

Preferred Work Experience: 

1) CNA experience preferred

Skills and Competencies: 

1) Good interpersonal skills

2)  Proficient in reading and writing in English

3)  Dementia/Habilitation course completion within the first year of hire

4)  Conflict resolution, ability to organize and prioritize

5)  Other unit-specific competencies and determined by leadership

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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