Patient Care Technicians - Baystate Health

Req#: R13710
Category(s): Clinical Support, Patient Care Technicians
Full Time / Part Time: Full-Time
Shift: First


Reports to the Nurse Manager, in collaboration with the unit charge nurse and nursing staff. Expected to assist in the maximization of functional independence and morale of patients on the ACE unit with dementia, focusing on the patient's abilities. Provision of positive emotional environments for dementia patients by recognizing and addressing their needs and promoting independence with ADL's toileting, ambulation and nutrition. Forms a variety of technical tasks and responsibilities including: direct patient care, assisting with hygiene, ADL's, toileting, ambulation and nutrition. Promotes and supports families caring for the dementia patient to allow them the opportunity to have therapeutic relationships. Management has the right to change or add to job responsibilities at any time.

Job Responsibilities: 

1) Develop and maintain good human relations skills. Consistently display a respectful, empathetic and caring attitude toward patients and families. Interact with members of the heath care team, RN, PCT, MD. etc. in a professional manner. Accept changes in assignments to accommodate the patients needs. Accept constructive criticism as demonstrated by positive behavioral changes if indicated.

2) Maintain a safe environment for the patient. Demonstrates knowledge and skill in maintaining a safe environment. Accompanies the patient off unit as directed by the nurse and remains with the patient at all times in these areas, (i.e., healing garden, activity room). Transports patients in wheelchairs to these areas. reports safety hazards to the RN.

3) Provide age appropriate care to patients. Demonstrate knowledge of developmental stages for the adult and geriatric age groups and applies developmental theories and concepts when implementing care for these patient populations

4) Assist the patient with ADL's and hygiene needs when necessary and supporting and encouraging patients to be independent in their ADL's by allowing them to retain normal daily routines and respecting patient preferences. This includes setting up for ADL's , assistance with bathing, dressing and completing morning and evening routines. Ensure environment in the evening is suitable for rest

5) Assists patients with ambulation assistance and assistive devices,
within unit parameters. Documents as appropriate and communicates to the care team distance ambulated and frequency

6) Assist and support with nutrition and feeding. This included setting up for meals, feeding and coaching.

7) Assistance with cognitive activities individually or in small groups and monitor for safety and unusual behaviors.

8) Participates in purposeful hourly rounding, ensuring environment is free of safety hazards, and assisting with repositioning, toileting needs and ensuring all necessary items, (phone, call bell, nourishment) is in reach. Assures TABS and bed alarms are on and activated when appropriate.

9) Responsible for the management of assistive device supplies, palliative care room supplies and maintenance of activity room and quiet room.

10) Participates in competency validations, educational activities and staff meetings Completes all mandatory in-services and web strategies 100% of time. Attends mandatory validations. Attends all additional programs as required. Continually seeks to improve skill level and knowledge base.

11) Communicates to patients they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling and demonstrates interest in connecting with patients.

Required Work Experience: 

1) previous customer service, experience as a direct health care provider, CNA, HHA or PCA

Preferred Work Experience: 

1) CNA experience preferred

2) Experience caring for the the elderly, including but not limited to patients with dementia preferred.

Skills and Competencies: 

1) Excellent interpersonal skills.

2)  Proficient in reading, writing and communicating in English.

3)  Dementia/Habilitation course completion with in first year of hire.

4)  Conflict resolution, ability to organize and prioritize.

5)  Other unit specific competencies and determined by leadership.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Basic Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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